BETA:
This feature is being released in phases to ensure stability across all accounts and is currently available with Access. If you do not see this feature, then it has not been made available to your account yet. Check back at a later time to try the new experience.
Learn to encourage an additional sale with a Downsell.
In this article:
What is a Downsell?
A Downsell is another Offer presented to customers that decline to purchase the Upsell.
This gives you a second chance to make an additional sale if your customer declines your Upsell.
Your Downsell is typically a lower-priced Offer, a discount on the same Product, or you can choose to offer a completely new Product.
Add a Downsell
To add your Downsell Offer:
- First, create an Offer to use as a Downsell.
- Then, return to your Offers Dashboard and select the Offer you wish to attach your Downsell to.
- Open the Upsell tab.
- Add an Upsell.
- Then, select Add Downsell to the Upsell you wish to present a Downsell for.
- Complete the Downsell prompt:
- Select your Downsell offer.
- Enter a Downsell title.
- Enter a Downsell description.
- Upload a video for your Downsell.
- Update the purchase button text.
- Update the cancel button text.
- Click Add Downsell:
Be sure to activate your Downsell and Upsell to initiate the upsell and downsell flow during checkout!
Edit your Downsell
After you have added a Downsell to your Offer, you have the ability to edit specific details of the Downsell even further.
To edit your Downsell:
- Open the Sales tab from your Dashboard.
- Select the Offer containing the Downsell you wish to edit.
- Open the Upsell page from your Offer Builder.
- Click the Downsell attached to your Upsell Offer.
- Then, in the Downsell page, edit the title, description, CTA text, add a video, and more
- Click Save to keep and apply your changes:
Remove a Downsell
To remove a Downsell from your Offer:
- Open the Sales tab from your Dashboard.
- Click Offers.
- Select the Offer in which you'd like to remove the Downsell from.
- Go to the Upsell section on the Offer page and click on it.
- On the Upsell page, click the
…menu next to the Downsell Offer. - Click Remove to delete it:
