Kajabi Support may request a video from you to gain a better understanding of the issues you are experiencing. In this guide we will provide resources on how you can record and send a video to Kajabi Support.
In this article:
Record a video
When receiving support there may be times when a Kajabi Support Agent requests a video example of the issues you are experiencing to better assist you.
To send a video recording you can use a screen recording tool like Loom or Vimeo to record a video and send the video recording link.
Click into the following support guides for more information on recording and sharing a video:
How to send your video to support
Send a video link
If you used a screen recording tool like Loom or Vimeo, you can share the video link by copying and pasting your video link into a live chat message or email message to Kajabi Support.
Learn how to get help from Kajabi Live Agents.
Send a video file
If you recorded a video on your computer and need to share a file:
- Live Chat: When speaking to a Kajabi Support agent through Live Chat, you can’t add a video as an attachment. However, you can upload your video to a cloud storage software (e.g., Google Drive, OneDrive) and share the link to the video.
- Click here to learn how to upload a file to Google Drive.
- Click here to learn how to upload a video to OneDrive.
- Email: When sending an email to Kajabi Support, you can add a video as an attachment to your email. It is important to note that each email provider has its own file size limit for attachments. We recommend performing a quick search to determine the file size limit for your email provider. If your video file size is too large, you can upload it to a cloud storage software (e.g., Google Drive, OneDrive) and share the link.
Sending a video to Kajabi Support is a great way to show exactly what you are experiencing on Kajabi so that our Support Agents can get to the root of the issue quickly and you can go back to creating!
And that’s how you can send Kajabi Support a video! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!