Kajabi Support may request a video from you to gain a better understanding of the issues you are experiencing. In this guide we will provide resources on how you can record and send a video to Kajabi Support.
Record a video
When receiving support there may be times when a Kajabi Support Agent requests a video example of the issues you are experiencing to better assist you.
To send a video recording you can use a screen recording tool like Loom or Vimeo to record a video and send the video recording link.
Click into the following support guides for more information on recording and sharing a video:
Tip:
If you are using a Mac, you can use the Screenshot app or Quicktime Player included with Mac. Click here to learn how to use the Screenshot app or Quicktime Player.
How to send your video to support
Send a video link
If you used a screen recording tool like Loom or Vimeo, you can share the video link by copying and pasting your video link into the support chat widget.
Send a video file
If you recorded a video on your computer and need to share a file:
Drop the video directly into the support chat widget.
Sending a video to Kajabi Support is a great way to show exactly what you are experiencing on Kajabi so that our Support Agents can get to the root of the issue quickly and you can go back to creating.