Learn the difference between revoking Product access and canceling payments.
In this article:
Revoking Product Access
Revoking a member's Product access will not stop any future payments, it will simply not allow them to access the Product any longer, and removes them from that product.
This will allow you to retain your Members' records (i.e., Product Progress), but will not allow them to access the revoked content.
To revoke access:
- Open the People tab from your Dashboard.
- Select an existing Member.
- Choose the Purchases tab on their People profile.
- Click View for the Offer you wish to revoke access to.
- Then, select Revoke Access in the top menu or Revoke Product for a specific Product under "Products Included in this Offer":
When it is time to reactivate your Member's Product Access:
- Select the Member's name and click Purchases.
- Then, select View to the side of the Offer you wish to reactivate.
- Click Resume Product next to the Product(s) you wish to reactivate:
Cancel payments and access
Canceling payments will stop product access and future payments, such as multi-payment or subscription payments. Canceling payments from the Purchase Information page on Kajabi will end the subscription for payments processed through both Stripe and PayPal.
To cancel payments and access:
- Open the People tab from your Dashboard.
- Select the Member from your contact list.
- Then, click Purchases.
- Click view on the Offer you wish to cancel for your Member.
- Navigate to the top menu of the Purchase Information page.
- Click Cancel Payments.
- Select the date to cancel payments and access:
-
- End of the Current Billing Period
- On a Custom Date
- Cancel Now
- Then, click Cancel Payments to confirm:
Learn more about canceling payments directly in Stripe or PayPal.
