Learn the difference between revoking Product access and canceling payments.
In this article:
Revoking Product Access
Revoking a Customer's Product access will not stop any future payments. However, they will no longer have access to the Product and will be removed from that product.
This will allow you to retain your Customers' records (i.e., Product Progress), but will not allow them to access the revoked content.
To revoke access:
- Open the Contacts tab from your Dashboard.
- Select an existing Customer.
- Click into View More next to "Total Offers" from the Contact Preview.
- Locate the Offer you wish to view.
- Click More Info to open the Purchase Information Page for the Offer.
- Then, select Revoke Access or Revoke Product for a specific Product under "Products Included in this Offer":
Revoking an Offer will display the "Access status" row in the Purchases tab with the indicator, "Access revoked" and the party responsible for the action (e.g., email of the person or by automation).
When it is time to reactivate your Customer's Product Access:
- Select the Customer's name.
- Click into View More next to "Total Offers" from the Contact Preview.
- Locate the Offer you wish to view.
- Click More Info to open the Purchase Information Page for the Offer.
- Click Resume Product next to the Product(s) you wish to reactivate:
Cancel payments and access
Canceling payments will stop product access and future payments, such as multi-payment or subscription payments. Canceling payments from the Purchase Information page on Kajabi will end the subscription for payments processed through both Stripe and PayPal.
To cancel payments and access:
- Open the Contacts tab from your Dashboard.
- Select the Customer from your contact list.
- Click into View More next to "Total Offers" from the Contact Preview.
- Locate the Offer you wish to view.
- Click More Info to open the Purchase Information Page for the Offer.
- Open the More Actions menu (i.e.,
…icon) - Click Cancel Payments.
- Select the date to cancel payments and access:
-
- End of the Current Billing Period
- On a Custom Date
- Cancel Now
- Then, click Cancel Payments to confirm:
Learn more about canceling payments directly in Stripe or PayPal.
And that's the difference between revoking Product access and canceling payments! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!
