Email Campaigns See all 42 articles
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How to Use Email Broadcasts and Email Sequences
Email Marketing is an essential tool for online businesses that build relationships and inform prospects, leads, curr...
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How to Manage and Edit Existing Email Campaigns
Learn to manage, edit, and view reports of your existing Email Campaigns. In this article: Edit Preview Clone Del...
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Demystifying Email Deliverability
An insider’s tour of Kajabi email from draft to final destination If you’re struggling with high bounce rates, unres...
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Sender Reputation Guide
What is Sender Reputation? A simple way to demonstrate Sender Reputation is to compare it to a credit score. Just li...
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Spam Traps: What Are They and How To Avoid Them
Spam Traps are a tool used to catch spammers from sending unwanted content. In this guide, learn about Spam Traps, ho...
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Why do my emails send to some contacts and not all?
Wondering why your emails only send to a few of your intended contacts? Learn what may be causing this discrepancy. ...
Member Management See all 8 articles
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How to Cancel Your Member's Subscription
Deactivate your Member's subscription to remove access to your Products and cancel future payments for Offers with ...
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How to Enable and Disable Member Subscription Self-Cancellations
Learn to edit your Member's ability to self-cancel from their subscriptions in your site. In this article: Disabli...
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How to Pause Your Member's Subscription
Pausing or suspending your Member's subscription temporarily disables your Member's billing. This can be done in the ...
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How to Refund Your Members
Learn to manually refund your Members in Kajabi. This article guides you through refunding your Members directly fr...
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How Your Members Can Update Their Credit Card Information
If your members payment information needs to be updated, they can do so in their user settings. Learn where and how y...
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What To Do If Your Members Can't Log In
Are your Members having trouble logging into your site to access their Library and purchased products? Learn how you ...
Contact Management See all 27 articles
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How to Import Contacts Onto Kajabi
The contacts importer tool gives you the option to upload a comma-separated value (CSV) file with multiple custom dat...
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People Tab Overview
Learn to navigate your People tab to manage your contacts. In this article: What is the People tab? Managing your p...
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The People Tab Has a New Look
The People tab has a new look! Learn to navigate the new People tab to better organize and manage your contacts. In ...
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Applying Filters to Your People Tab With the New Look
Learn to create filters to better manage and organize the contacts in your People tab with the new look. In this art...
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How to Manually Add a New Member to Your Site
Learn to manually add Members onto your site by granting an Offer during import. Tip: Segment your list to organize...
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How to Segment Your Contacts
Design personalized marketing and efficiently manage your list by segmenting your contacts. Learn to organize your co...
Managing Affiliates See all 11 articles
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Affiliate Overview
The Affiliate Program utilizes your partnerships to encourage others to sell your course on your behalf while receivi...
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How do my Affiliates get paid?
With the Affiliate Program, pay your Affiliates through your preferred payment method (e.g., PayPal, cash payments). ...
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How to Create an Affiliate User
BETA: The new Sales tab is currently in beta and may not appear for your account. Click here to learn how to enable ...
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How to Activate an Affiliate's Commission
BETA: The new Sales tab is currently in beta and may not appear for your account. Click here to learn how to enable ...
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How to Create an Affiliate Share Link
BETA: The new Sales tab is currently in beta and may not appear for your account. Click here to learn how to enable ...
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How to Manually Add an Affiliate Transaction
If an Affiliate purchase was meant to occur but was not tracked, learn to manually create a transaction to appear in ...
Contacts FAQ See all 12 articles
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Having issues formatting a CSV for Contact Imports
Learn why you may have received this error while uploading your contacts and the steps to fixing this issue. In thi...
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What is the difference between a Member, Contact, and a Subscriber?
Learn the difference between Members, Contacts, and Subscribers in Kajabi and understand the people that are consider...
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What does the Subscription Status mean?
The Subscription Status is an important indicator as to whether or not your contacts are subscribed to receive your m...
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Can I resubscribe a contact if I accidentally unsubscribe them?
Accidentally unsubscribed a contact? We get it, accidents happen. Learn to recover your unsubscribed contacts. But fi...
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Can I create a custom Affiliate Signup Page?
Although the Affiliate Signup page is not customizable, you can design a custom page with Kajabi Pages to include you...
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How do I check on my Affiliate Accounts?
BETA: The new Sales tab is currently in beta and may not appear for your account. Click here to learn how to enable ...
Third-Party Contact Management Integrations See all 7 articles
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How to Use ClickFunnels With Kajabi
Here we will look into the integration between Kajabi and Clickfunnels. The premise of this integration is to use Kaj...
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How to Use MailChimp With Kajabi
Learn to connect MailChimp with Kajabi to integrate MailChimp's web-based email marketing services as you build your ...
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How to Use ActiveCampaign With Kajabi
Learn to connect ActiveCampaign with Kajabi to integrate with ActiveCampaign's services as you build your List on you...
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How to Use ConvertKit With Kajabi
Learn to connect ConvertKit with Kajabi to integrate ConvertKit's email marketing services as you build your list on ...
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How to Use AWeber With Kajabi
AWeber is an email marketing service provider that helps people keep in touch with their mailing list subscribers. Yo...
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How to Use Kajabi With Segment
Segment is an API that allows you to collect customer data and send it to hundreds of tools for analytics, marketing,...
