Note: When you start a conversation with us, you agree to our privacy policy and acknowledge that we may temporarily access your account, as needed, to investigate and resolve your conversation.
Overview
You can reach our support team in the way that works best for you. Choose a quick chat in the app or send us an email—either way, you’ll get help fast.
Conversation widget
Email
Notes:
When you start a conversation with us, you agree to our privacy policy and acknowledge that we may temporarily access your account, as needed, to investigate and resolve your conversation.
When you contact us, our AI agent will usually respond first. It’s trained on Kajabi’s help resources to help you get answers quickly. If the AI doesn’t automatically connect you with a human and you prefer to talk to a person, just ask.
How to use the conversation widget
To open the conversation widget, click the circle at the bottom-right of Kajabi or on the Help Center.
After you log in to Kajabi, you will be automatically authenticated in the conversation widget in Kajabi and the Help Center. This means your conversation history will be visible in both places.
Note:
If you’re unable to see the conversation widget, make sure you’re not blocking cookies or using an ad blocker browser extension for Kajabi websites.
The conversation widget is currently not available on builder pages inside Kajabi (Pages, Checkout, Emails, Funnels).
Start a conversation
Click the circle at the bottom-right to open the conversation widget.
Click the Messages tab in the conversation widget to access conversations.
Click Start a conversation in the Messages tab.
Type and send a message to initiate a conversation in the conversation widget.
Please include a detailed description of what you need help with. It may be helpful to include a screenshot or video recording.
Tips:
If you want to share an image, video, or file with us, simply drag and drop it into the conversation. You can also attach it from your device.
You can record voice messages if you prefer not to type.
How the conversation widget works
The conversation widget has four tabs: Home, Messages, Help, and News.
Home
Recent message: Quickly see the latest message from a conversation.
Status: Get updates from Kajabi’s status page. This can be helpful to check if you’re experiencing an issue.
Resources: Featured resources to help you grow your business on Kajabi.
Search for help: View suggested articles or search Kajabi’s help articles.
Messages
Click Start a conversation to start a new conversation. You can also view your conversation history.
Help
Search or browse our help articles, right within the conversation widget.
News
We’ll periodically share updates about Kajabi here, including new features or resources.
Email us
Below you can find email addresses for our support team.
When you start an email conversation, please include a detailed description of what you need help with. It may be helpful to include a screenshot or video recording.
Team availability
All times below are Pacific Time.
Team | When |
Technical Support
🕐 24/7 | Questions, requests, or issues related to using Kajabi, such as asking how to duplicate a Course |
Billing [email protected] | Questions, requests, or issues related to your Kajabi subscription including add-ons, such as requesting to upgrade to the Pro plan |
Kajabi Payments
🕐 Weekends, 10:30am-7pm | Inquiries related to Kajabi Payments or Cart, such as integrating Xero |
Branded Mobile Apps
🕐 Weekdays, 9am-5:30pm
| Questions, requests, or issues related to the branded mobile app add-on, such as asking how push notifications work |
Helpful resources
👩🏫 Attend live webinars and watch video guides
🎓 Take courses on Kajabi University
✅ Hire a Partner to build your Kajabi site
🎨 Purchase Kajabi templates
📣 Share feedback and view our roadmap
🔄 View our changelog
FAQs
What happens when I contact support?
Our AI agent will usually respond first. It’s trained on Kajabi’s help resources to help you quickly. If you prefer to talk to a person, ask to be connected to a human.
Where do I find the conversation widget?
Click the circle at the bottom-right of Kajabi or on the Help Center.
I can’t see the conversation widget—what should I do?
Make sure you’re not blocking cookies or using an ad blocker extension for Kajabi websites. The widget isn’t available on builder pages (Pages, Checkout, Emails, Funnels).
Will I see my chat history in both Kajabi and the Help Center?
Yes. After you log in to Kajabi, you are automatically authenticated and your conversation history is visible in both places.
How can I share files or voice notes?
Drag and drop images, videos, or files into the conversation, or attach them from your device. You can also record voice messages.