What happens to the active subscription payments of my Members if I cancel my Kajabi account?
Kajabi's vision is for a world where technology is no longer a barrier to an individual’s success. This is why Kajabi gives you full control over your payments and accounting b...
When is Live Chat available?
Kajabi's Live Chat hours vary depending on your Kajabi Plan. Find your plan's Live Chat hours below! Basic Kajabi Plan If you are on the Basic Kajabi Plan, you have access to L...
How are my taxes filed with Kajabi?
With Kajabi, you have complete control over your business finances and accounting. We don’t take a cut and we don't mess with your transactions. Unlike other popular platforms f...
Am I notified when a Member cancels their subscription?
The choice is yours! If you wish to receive notifications when a Member changes their payment information (e.g., cancels their subscription) update your Email Notifications from...
Can I permanently delete an Account User?
No, to remove an Account User you can suspend the Account User's access. Learn to Suspend Account Users for more details. Note: Suspended Account Users do not count toward the...
Why is my Account User unable to access the account?
If your new Account User cannot continue after viewing the Welcome To Kajabi page, you will need to assign a site to the User. Account User is unable to access their account I...
Can two owners of a company use the platform at the same time?
Yes! To do so, you must be on the Growth plan or the Pro plan, as the Basic only allows one Admin User. Learn more about the Growth and Pro Plans at kajabi.com/pricing.
How to View Your Sitemap
Your Sitemap is used by search engines to see how your site is structured. Learn to access your sitemap. View your website's sitemap Type your URL in a web browser followed b...
Learn how to access and edit your Kajabi account settings and details.