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How to Use Google Sheets to Combine First and Last Name
Learn to use Google Sheets to combine the first and last name into a single column in your .CSV file to successfully import multiple contacts onto your site with Kajabi. In th...
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What is the difference between Insights and Analytics?
Learn the difference between People Insights and your Site Analytics. In this article: Insights and Analytics What are Insights? What are Site Analytics? Insights and Analy...
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Having Issues Formatting a CSV for Contact Imports
Receiving an error when importing contacts with a CSV? Find out why you may receive this error and how you can ensure that your CSV is formatted properly when importing your con...
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What is the difference between a customer, contact, and a subscriber?
Learn the difference between customers, contacts, and subscribers in Kajabi and understand the people that are considered to be active customers. In this article: First, what...
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What does the Subscription Status mean?
The Subscription Status is an important indicator as to whether or not your contacts are subscribed to receive your marketing emails. In this article: Subscription status Sub...
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Can I resubscribe a contact if I accidentally unsubscribe them?
Accidentally unsubscribed a contact? We get it. Accidents happen. Learn to recover your unsubscribed contacts. In this article: What does it mean to manually resubscribe? How...
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Why are my contact names not displayed in the People tab?
If you have created custom fields to capture first and last names, your contacts will appear nameless in the People tab. Learn to fix your contact names to populate in the Name ...
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What is Gravatar?
With Kajabi, you can enable contact avatars to bring your contacts to life with Gravatar. So, what exactly is Gravatar? A Gravatar stands for a Globally Recognized Avatar. Grava...
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Can I create a custom Affiliate Signup Page?
Although the Affiliate Signup page is not customizable, you can design a custom page with Kajabi Pages to include your desired Affiliate Onboarding content. With your custom pag...
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How do I check on my Affiliate Accounts?
Learn to access your Affiliate User Accounts to review their individual statistics, update their Affiliate Details, change your Affiliate's Percentage, or copy and share your Af...
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How long do cookies last for an Affiliate link?
Cookies will remain in a customer's browser for at least 30 days after clicking an Affiliate link. If your customer purchases an Offer during this time period, the Affiliate wil...
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What can my Affiliate see in their Dashboard?
Your Affiliate Users can access their Affiliate Stats, Share Links, Reports, and Settings through their Dashboard (also referred to as the Affiliate Portal). Note: The Affili...
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Can I create a specific commission percentage for a single Affiliate user when a specific Offer is purchased?
No, Affiliate commission is determined by: the commission percentage specified in each Offer (which will apply to all Affiliate users) or by Affiliate user with the Percentage ...
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Does my Affiliate's commission reflect the discounted price or the original price when a coupon code is applied?
If an Affiliate's link is used to purchase an Offer with a coupon code, your Affiliate will be credited based on the discounted price after the coupon code is applied. Learn mo...
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Affiliate User Customer Information Exporting (GDPR)
In an effort to deliver Kajabi as a completely GDPR compliant platform, we have searched our application for areas where we could improve communication and provide a more conse...
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How to Troubleshoot "We Could Not Deliver Email" Message For Your Customers
Are your customers seeing a "We could not deliver email to email@example.com. Click here to update your email address" message? Learn to help your customers update their email a...
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Do comments in a Product remain for Customers that have their Offer access revoked?
Comments in a Product made by a customer will remain unless the contact or the comment is deleted. If you revoke access to an Offer for the customer, their comments will still r...
Contacts FAQ
Have questions about managing your contacts in Kajabi? We've put together a few Frequently Asked Questions to help!
