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Having Issues Formatting a CSV for Contact Imports
Receiving an error when importing contacts with a CSV? Find out why you may receive this error and how you can ensure that your CSV is formatted properly when importing your con...
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How to Use Google Sheets to Combine First and Last Name
Learn to use Google Sheets to combine the first and last name into a single column in your .CSV file to successfully import multiple contacts onto your site with Kajabi. In th...
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What is the difference between a Member, Contact, and a Subscriber?
Learn the difference between Members, Contacts, and Subscribers in Kajabi and understand the people that are considered to be active Members. In this article: First, what is ...
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What does the Subscription Status mean?
The Subscription Status is an important indicator as to whether or not your contacts are subscribed to receive your marketing emails. In this article: Subscription status Sub...
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Can I resubscribe a contact if I accidentally unsubscribe them?
Accidentally unsubscribed a contact? We get it, accidents happen. Learn to recover your unsubscribed contacts. But first, let's talk about some precautions. In this article: ...
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What is Gravatar?
BETA: This feature is currently in beta and may not appear for your account. Click here to learn how to enable the contact avatar feature with Kajabi Labs. With Kajabi labs yo...
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Can I create a custom Affiliate Signup Page?
Although the Affiliate Signup page is not customizable, you can design a custom page with Kajabi Pages to include your desired Affiliate Onboarding content. With your custom pag...
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How do I check on my Affiliate Accounts?
Learn to access your Affiliate User Accounts to review their individual statistics, update their Affiliate Details, change your Affiliate's Percentage, copy and share your Affil...
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How long do cookies last for an Affiliate link?
Cookies will remain in a customer's browser for at least 30 days after clicking an Affiliate link. If your customer purchases an Offer during this time period, the Affiliate wil...
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What can my Affiliate see in their Dashboard?
Your Affiliate Users can access their Affiliate Stats, Share Links, Reports, and Settings through their Dashboard (also referred to as the Affiliate Portal). Note: The Affili...
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Can I create a specific commission percentage for a single Affiliate user when a specific Offer is purchased?
No, Affiliate commission is determined by: the commission percentage specified in each Offer (which will apply to all Affiliate users) or by Affiliate user with the Percentage ...
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Does my Affiliate's commission reflect the discounted price or the original price when a coupon code is applied?
If an Affiliate's link is used to purchase an Offer with a coupon code, your Affiliate will be credited based on the discounted price after the coupon code is applied. Learn mo...
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Affiliate User Customer Information Exporting (GDPR)
In an effort to deliver Kajabi as a completely GDPR compliant platform, we have searched our application for areas where we could improve communication and provide a more conse...
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How to Troubleshoot "We Could Not Deliver Email" Message For Your Members
Are your members seeing a "We could not deliver email to email@example.com. Click here to update your email address" message? Learn to help your Members update their email addre...
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Do comments in a Product remain for Members that have their Offer access revoked?
Comments in a Product made by a Member will remain unless the contact or the comment is deleted. If you revoke access to an Offer for the Member, their comments will still remai...
Contacts FAQ
Have questions about managing your contacts in Kajabi? We've put together a few Frequently Asked Questions to help!
