Selling FAQs

Learn to send email receipts to customers who purchase your Offers with Kajabi Receipts. In this article: Kajabi Receipts How to set up email receipts How to resend email rece...

If your customer has received an error message on your checkout page, refer to this guide for more information. In this article: What does a coupon error message look like? Co...

Yes! Sell your physical products with Kajabi by embedding Shopify's Buy Button onto your page(s) or by integrating your preferred third-party distribution service with Zapier. ...

Absolutely, collect payment with Kajabi by utilizing Ghost Offers to sell your physical events, classes, coaching sessions, consultations, and more!  What is a Ghost Offer? Ghos...

Connect your Shopify Collection to your Kajabi site to combine the power of Shopify and Kajabi, allowing you to sell your physical products directly through your website. In th...

Upsells can be used with paid Offers only.  An Upsell cannot be used with a Free Offer.  In this article: What is an upsell? Troubleshooting your upsell  What is an upsell? ...

In short, no. Offers with an Upsell and/or an Order Bump are processed as separate transactions in the checkout flow. What are an Upsell and an Order Bump? Click here to learn ...

Existing customers of your site can purchase additional Offers from your site and have them added to their existing account. Your customers can purchase additional Offers from y...

Customers with recurring payments (i.e., Multi-pay and Recurring Subscription Type Offers) do not receive email notifications for upcoming payments automatically. Kajabi's give...

Learn more about your customers' access to Products if a subscription payment fails. In this article: If payments fail or the subscription cancels... Subscription payment fail...

Learn more about your customers' access to Products if a subscription payment is canceled. In this article: If the subscription is canceled... Subscription payment canceled by...

If a customer cancels their subscription and repurchases the same Product, their Start Date will reset to the date of their repurchase. With their Start Date reset, dripped cont...

Provide various pricing or currency options for your customers by creating multiple Offers and adding your Offers to a single Sales Page. Natively, Kajabi does not have the opti...

Yes, any pricing change you make to an existing Offer will not affect those who have already purchased it, including Offers that have a recurring payment. It will only apply the...

Yes! Kajabi Payments, Stripe, and PayPal can be connected to your account and they can be used as different payment options for your customers on your checkout pages. Kajabi Pay...

At this time, you cannot customize the link to your Checkout Page. One solution many customers have employed is putting this link into a custom link shortener in order to custom...

If you delete an offer that has already been purchased, your total revenue stats will not be impacted. Still have questions? Let us know your question below to have it added to...

Yes, if the Offer is a one-time payment your customer(s) can checkout as a guest with PayPal. They will be redirected to the PayPal pop-up where they have the option to click Pa...

Yes! Simply copy/paste the link to your checkout page built and customized on Kajabi to a button or Call to Action on your third-party platform. Learn to copy your Checkout Page...

Upsells and Order Bumps are great ways to maximize profit from your Offers during the checkout process. The difference between an Upsell and an Order Bump is that an Upsell will...

On the checkout page, the field for the ZIP Code or Postal ID automatically changes depending on the card used. The first six digits of a card number (including the initial MII ...

At this time, it isn't possible for a customer to purchase multiples of the same product during a single checkout process. Note: If a customer attempts to purchase a one-time o...