Selling FAQs

If a customer has received an error message on your checkout page, refer to this guide for more information. In this article: What does a checkout error message look like? Com...

Yes! Sell your physical products with Kajabi by embedding Shopify's Buy Button onto your page(s) or by integrating your preferred third-party distribution service with Zapier. ...

Absolutely, collect payment with Kajabi by utilizing Ghost Offers to sell your physical events, classes, coaching sessions, consultations, and more!  What is a Ghost Offer? Ghos...

Connect your Shopify Collection to your site to combine the power of Shopify and Kajabi, allowing you to sell your physical products directly through your site. In this article...

No, Upsells can be used with paid Offers, but not Free Offers.  In this article: What is an upsell? Troubleshooting your upsell  What is an upsell? Upsells are a great way t...

No, Offers with an Upsell and/or an Order Bump are processed as separate transactions in the checkout flow. What is an Upsell and an Order Bump? Click here to learn more. In ...

Existing Members of your site must be logged in to their account to purchase additional Offers from your site. As long as your Member is logged in, they can purchase additional ...

Members with recurring payments (i.e., Multi-pay and Recurring Subscription Type Offers) do not receive email notifications for upcoming payments automatically. Kajabi's native...

Learn more about your Members access to Products after their payments end. In this article: If payments stop... When is Product access automatically revoked? If payments sto...

If a Member cancels their subscription and repurchases the same Product, their Start Date will reset to the date of their repurchase. With their Start Date reset, dripped conten...

Provide various pricing or currency options for your customers by creating multiple Offers and adding your Offers to a single Sales Page. Natively, Kajabi does not have the opti...

Yes, any pricing changes you make to an existing Offer will not affect those who have already purchased it. It will only apply the changes to new Members.  Learn to edit your Of...

Yes! Both Stripe and Paypal can be connected to your account and they can be used as different payment options for your customers on the same checkout page. Learn to connect Str...

At this time, you cannot customize the link to your Checkout Page. One solution many customers have employed is putting this link into a custom link shortener so they can custom...

If you delete an offer that has already been purchased, your total revenue stats will not be impacted.

Yes, if the Offer is a one-time payment your customer(s) can checkout as a guest with PayPal. They will be redirected to the PayPal pop-up where they have the option to click Ch...

Yes! Simply copy the link to your Checkout Page built and customized with Kajabi to a button or Call to Action on your third-party platform. Learn to copy your Checkout Page lin...

Upsells and Order Bumps are great ways to maximize profit from your Offers during the checkout process. The difference between an Upsell and an Order Bump is that an Upsell will...

On the checkout page, the field for the ZIP Code or Postal ID automatically changes depending on the card used. The first six digits of a card number (including the initial MII ...

There is not a way to purchase multiples of the same product, at this time. Your members would need to go through the checkout process under a different email address for each ...