Member Management

Learn to create a test Customer account for yourself to experience your site from a Customer's perspective. In this article: Create a test Customer account Log in as a Custom...

Learn to cancel any applicable future payments and remove access to the Product(s) included with your customer's subscription. Keep in mind that deleting a Product or Offer will...

Learn to edit your Customer's ability to self-cancel from their subscriptions in your site. In this article: Disable subscription cancellations Enable subscription cancellati...

Learn the difference between revoking Product access and canceling payments. In this article: Revoking Product Access Cancel payments and access Revoking Product Access Revo...

Learn about the latest updates to the Purchase Information Page.  In this article: What's New With the Purchase Information Page New page structure for each payment type Impro...

Learn to navigate your Customer's Purchase Information Page to view purchase details, revoke Product access, perform refunds, and more.  In this article: What is the purchase...

Pausing or suspending your customer's subscription temporarily disables your customer's billing. This can be done in the case that your customer is temporarily unavailable to be...

Learn to manually refund your Customers on Kajabi. This article guides you through refunding your Customers directly from your Kajabi account. If you wish to refund your Cust...

Learn where and how your Customers can update their payment information so you can guide them through the process or simply send your Customers the link to this tutorial.  N...

Only new Customers who are manually added to your site will receive an email containing their login information.  Click here to learn how to manually add a new Customer to your ...

Are your Customers having trouble logging into your site to access their Library and purchased products? Learn how you can help your Customers troubleshoot their Login. In thi...

Are you having trouble logging into your Kajabi account? Learn some quick troubleshooting tips to access your account. In this article: Step 1. Confirm the web address Step 2....

Learn the actions considered as "activity" on Kajabi that contribute to your Customers "Last activity at" info. In this article: Customer last activity What actions are consid...