Member Management

Deactivate your Member's subscription to remove access to your Products and cancel future payments for Offers with Multiple Payment and Recurring Subscription Payment Type Off...

Learn to edit your Member's ability to self-cancel from their subscriptions in your site. In this article: Disabling Subscription Cancellations Enabling Subscription Cancella...

BETA: This update is being released in phases to ensure stability and is currently available to Access members. If you do not see this setting the feature has not been made ava...

Pausing or suspending your Member's subscription temporarily disables your Member's billing. This can be done in the case that your Member is temporarily unavailable to be bille...

Learn to manually refund your Members in Kajabi. This article guides you through refunding your Members directly from your Kajabi account. If you wish to refund your Members i...

If your members payment information needs to be updated, they can do so in their user settings. Learn where and how your Members can update their payment information so you can ...

Are your Members having trouble logging into your site to access their Library and purchased products? Learn how you can help your Members troubleshoot their Login. In this ar...

Are you having trouble logging into your Kajabi account? Learn some quick troubleshooting tips to access your account. In this article: Step 1. Confirm the web address Step 2....

Learn the actions considered as "activity" on Kajabi that contribute to your Members "Last activity at" info. In this article: Member last activity What actions are considered...