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How to Cancel Your Member's Subscription
Deactivate your Member's subscription to remove access to your Products and cancel future payments for Offers with Multiple Payment and Recurring Subscription Payment Type Off...
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How to Enable and Disable Member Subscription Self-Cancellations
Learn to edit your Member's ability to self-cancel from their subscriptions in your site. In this article: Disabling Subscription Cancellations Enabling Subscription Cancella...
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How to Pause Your Member's Subscription
Pausing or suspending your Member's subscription temporarily disables your Member's billing. This can be done in the case that your Member is temporarily unavailable to be bille...
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How to Refund Your Members
Learn to manually refund your Members in Kajabi. This article guides you through refunding your Members directly from your Kajabi account. If you wish to refund your Members i...
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How Your Members Can Update Their Credit Card Information
If your members payment information needs to be updated, they can do so in their user settings. Learn where and how your Members can update their payment information so you can ...
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What To Do If Your Members Can't Log In
Are your Members having trouble logging into your site to access their Library and purchased products? Learn how you can help your Members troubleshoot their Login. In this ar...
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What To Do If You Can't Log Into Kajabi
Are you having trouble logging into your Kajabi account? Learn some quick troubleshooting tips to access your account. In this article: Step 1. Confirm the web address Step 2....
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How to Define Member Activity
Learn the actions considered as "activity" on Kajabi that contribute to your Members "Last activity at" info. In this article: Member last activity What actions are considered...
Member Management
Learn to manage your customers subscriptions.