Member Management

Learn to create a test member account for yourself to experience from a member's perspective. In this article: Create a test Member account Log in as a Member View the Member...

Learn to cancel any applicable future payments and remove access to the Product(s) included with your Members subscription. Keep in mind, deleting a Product or Offer will not ca...

Learn to edit your Member's ability to self-cancel from their subscriptions in your site. In this article: Disabling Subscription Cancellations Enabling Subscription Cancella...

Learn to navigate your Members' Purchase Information Page to view purchase details, revoke Product access, perform refunds, and more.  In this article: What is the purchase in...

BETA: The purchase information page updates are being released in phases to ensure stability and is currently available to Access members. If you do not see this setting the fe...

Learn to manually refund your Members on Kajabi. This article guides you through refunding your Members directly from your Kajabi account. If you wish to refund your Members ...

If your members payment information needs to be updated, they can do so in their user settings. Learn where and how your Members can update their payment information so you can ...

Why didn’t my new Member receive an email containing their login information? Only new Members who are manually added to your site will receive an email containing their login i...

Are your Members having trouble logging into your site to access their Library and purchased products? Learn how you can help your Members troubleshoot their Login. In this ar...

Are you having trouble logging into your Kajabi account? Learn some quick troubleshooting tips to access your account. In this article: Step 1. Confirm the web address Step 2....

Learn the actions considered as "activity" on Kajabi that contribute to your Members "Last activity at" info. In this article: Member last activity What actions are considered...