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What do my Customers see?
Learn to create a test Customer account for yourself to experience your site from a Customer's perspective. In this article: Create a test Customer account Log in as a Custom...
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How to Cancel Your Customer's Subscription
Learn to cancel any applicable future payments and remove access to the Product(s) included with your customer's subscription. Keep in mind that deleting a Product or Offer will...
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How to Enable and Disable Customer Subscription Self-Cancelations
Learn to edit your customer's ability to self-cancel from their subscriptions in your site. In this article: Disable subscription cancelations Enable subscription cancelation...
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What is the difference between revoking an Offer and payment cancelations?
Learn the difference between revoking Product access and canceling payments. In this article: Revoking Product Access Cancel payments and access Revoking Product Access Revo...
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Purchase Information Page Overview
Learn to navigate your Customer's Purchase Information Page to view purchase details, revoke Product access, perform refunds, and more. In this article: What is the purchase ...
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How to Pause Your Customer's Subscription or Multiple Payments
Pausing or suspending your customer's subscription or multiple payments temporarily disables your customer's billing. This can be done in the case that your customer is temporar...
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How to Refund Your Customers
Learn to manually refund your Customers on Kajabi. This article guides you through refunding your Customers directly from your Kajabi account. If you wish to refund your Cust...
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How Your Customers Can Update Their Credit Card Information
Learn where and how your customers can update their payment information so you can guide them through the process or simply send your customers the link to this tutorial. N...
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Why didn’t my new customer receive an email containing their login information?
Only new customers who are manually added to your site will receive an email containing their login information. Click here to learn how to manually add a new customer to your ...
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What To Do If Your Customers Can't Log In
Are your Customers having trouble logging into your site to access their Library and purchased products? Learn how you can help your Customers troubleshoot their Login. In thi...
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What To Do If You Can't Log Into Kajabi
Are you having trouble logging into your Kajabi account? Learn some quick troubleshooting tips to access your account. In this article: Step 1. Confirm the web address Step 2....
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How to Define Customer Activity
Learn the actions considered as "activity" on Kajabi that contribute to your Customers "Last activity at" info. In this article: Customer last activity What actions are consid...
Member Management
Learn to manage your customers subscriptions.