Member Management

Learn to create a test member account for yourself to experience your site from a member's perspective. In this article: Create a test member account Log in as a member View ...

Learn to cancel any applicable future payments and remove access to the Product(s) included with your Members subscription. Keep in mind, deleting a Product or Offer will not ca...

Learn to edit your Member's ability to self-cancel from their subscriptions in your site. In this article: Disable subscription cancellations Enable subscription cancellation...

Learn the difference between revoking Product access and canceling payments. In this article: Revoking Product Access Cancel payments and access Revoking Product Access Revo...

Learn to navigate your Members' Purchase Information Page to view purchase details, revoke Product access, perform refunds, and more.  In this article: What is the purchase in...

Pausing or suspending your Member's subscription temporarily disables your Member's billing. This can be done in the case that your Member is temporarily unavailable to be bille...

Learn to manually refund your Members on Kajabi. This article guides you through refunding your Members directly from your Kajabi account. If you wish to refund your Members ...

If your members payment information needs to be updated, they can do so in their user settings. Learn where and how your Members can update their payment information so you can ...

Only new Members who are manually added to your site will receive an email containing their login information.  Click here to learn how to manually add a new Member to your site...

Are your Members having trouble logging into your site to access their Library and purchased products? Learn how you can help your Members troubleshoot their Login. In this ar...

Are you having trouble logging into your Kajabi account? Learn some quick troubleshooting tips to access your account. In this article: Step 1. Confirm the web address Step 2....

Learn the actions considered as "activity" on Kajabi that contribute to your Members "Last activity at" info. In this article: Member last activity What actions are considered...