Product FAQ's

If you are experiencing issues uploading your videos or your videos are not playing properly, refer to this guide for more information. In this article: Video uploading guidel...

We do our best to catch any grammatical errors or inaccurate wording in our app, but we admit we can’t catch everything – especially those in languages other than english. Curre...

Learn best practices for backing up your content to protect, store, and organize your work.  In this article: Step 1. Create a folder on your computer or drive Step 2. Export ...

Kajabi helps you create an engaging experience for your audience with quizzes and assessments. However, there are significant differences between using assessments and using qu...

Under Construction: This guide includes language and design that may not be reflected in Kajabi. Read more about Kajabi's recent makeover. Learn about the Lesson Player Auto A...

Your customers will have access to the Products they purchased as long as you have your Kajabi account active, they do not cancel their subscription, and have not been revoked a...

On Kajabi, you have the ability to drip content up to two years (more specifically, 731 days) in advance from your customer's access date. Keep in mind, Dripped content is relea...

No, duplicating does not include your customers, only the Product itself.

The maximum filesize for any downloadable attachment: within a Product Lesson and Email Campaign is 1GB. within a Call to Action button in a Page is 250 MB.  within a File Upl...

SCORM is a set of technical specifications for e-learning products. Unfortunately, we do not support LMS formats like SCORM or Html 5 files. Still have questions? Let us know y...

Learn to search for specific text in Closed Captions for a Lesson Video.  In this article: How to search as a customer How to search as a Kajabi Admin How to search as a cu...

Learn to download your videos uploaded into Kajabi to store and easily access on your hard drive for future use.  In this article: Download video from your product Download v...

The maximum file size for video uploads on any page is 4GB. Your video content can contain as much time and content as you wish as long as the file does not exceed 4 GB. Learn ...

Yes! You can reuse a video that has been previously uploaded to a different product. Learn how to reuse your Product Lesson Videos. Step 1. Copy the existing video's link addr...

Learn to create an audio-visual learning experience for your customers by adding audio to your images. In this article: Add audio to your images Uploading file to a lesson ...

At this time, it is not possible to be an anonymous customer within a Community Product without also making the name anonymous to the account owner. For example, your customer c...

There is no limit to the number of email addresses a customer can add to their Kajabi Mobile App! This allows customers that may have purchased multiple Products with different ...

Absolutely! Currently, users can enable and disable push notifications from the Kajabi Mobile App directly through their phone settings.  For more information on enabling and di...