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How to Troubleshoot Videos Not Uploading or Playing
If you are experiencing issues uploading your videos or your videos are not playing properly, refer to this guide for more information. In this article: Video uploading guidel...
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How to Make a Translation Request
We do our best to catch any grammatical errors or inaccurate wording in our app, but we admit we can’t catch everything – especially those in languages other than english. Curre...
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Back Up Your Site Content
Learn best practices for backing up your content to protect, store, and organize your work. In this article: Step 1. Create a folder on your computer or drive Step 2. Export ...
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What is the difference between Quizzes and Assessments?
Kajabi helps you create an engaging experience for your audience with Quizzes and Assessments. Learn about the differences between using Assessments and using Quizzes. What are ...
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What is the Lesson Player Auto Advance Feature?
Under Construction: This guide includes language and design that may not be reflected in Kajabi. Read more about Kajabi's recent makeover. Learn about the Lesson Player Auto A...
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Will my customers have lifetime access to my products?
Your customers will have access to the Products they purchased as long as you have your Kajabi account active, they do not cancel their subscription, and have not been revoked a...
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How far in advance can you drip a course?
On Kajabi, you have the ability to drip content up to two years (more specifically, 731 days) in advance from your customer's access date. Keep in mind, Dripped content is relea...
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If I duplicate a product will the customers of the product be duplicated over as well?
No, duplicating does not include your customers, only the Product itself.
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What is the maximum file size for Downloadable Attachments?
The maximum filesize for any downloadable attachment: within a Product Lesson and Email Campaign is 1GB. within a Call to Action button in a Page is 250 MB. within a File Upl...
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Are we SCORM Compliant?
SCORM is a set of technical specifications for e-learning products. Unfortunately, we do not support LMS formats like SCORM or Html 5 files. Still have questions? Let us know y...
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How to Search Through Closed Captions in a Product Lesson Video
Learn to search for specific text in Closed Captions for a Lesson Video. In this article: How to search as a customer How to search as a Kajabi Admin How to search as a cu...
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How to Download Videos in a Course to Your Hard Drive
Learn to download your videos uploaded into Kajabi to store and easily access on your hard drive for future use. In this article: Download video from your product Download vi...
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What is the maximum video file size?
The maximum file size for video uploads on any page is 4GB. Your video content can contain as much time and content as you wish as long as the file does not exceed 4 GB. Learn ...
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Can I reuse a video that I have previously uploaded to a Product?
Yes! You can reuse a video that has been previously uploaded to a different product. Learn how to reuse your Product Lesson Videos. Step 1. Copy the existing video's link addr...
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How to Combine Audio With Images to Upload to Your Course Product
Learn to create an audio-visual learning experience for your customers by adding audio to your images. In this article: Add audio to your images Uploading file to a lesson ...
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Can customers be anonymous in my Community Product?
At this time, it is not possible to be an anonymous customer within a Community Product without also making the name anonymous to the account owner. For example, your customer c...
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What is the limit to the number of emails a user can add to the Kajabi Mobile App?
There is no limit to the number of email addresses a customer can add to their Kajabi Mobile App! This allows customers that may have purchased multiple Products with different ...
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Can users enable and disable push notifications from the Kajabi Mobile App?
Absolutely! Currently, users can enable and disable push notifications from the Kajabi Mobile App directly through their phone settings. For more information on enabling and di...