Learn to cancel any applicable future payments and remove access to the Product(s) included with your customer's subscription.
Keep in mind that deleting a Product or Offer will not cancel your Customer's Subscription, whereas canceling the subscription will end future payments. Learn to cancel your Customer's Subscription.
Note:
Looking to give your customers access to canceling their own subscription(s)? Click here to learn more.
In this article:
How to Cancel Subscriptions, Payment Plans, and Access
You can end your customer's subscription or payment plan and remove access to the Product(s) included with the Offer for payment plan Offers and recurring subscription Offers.
Canceling payments from the Purchase Information page on Kajabi will end the subscription for payments processed through both Stripe and PayPal.
Note:
If you are manually upgrading or downgrading a Customer's Subscription, first cancel their original Offer in order for your customers to purchase the upgraded or downgraded Offer.
No further charges will occur if the cancellation is scheduled within the current billing cycle. However, if the cancellation date is set beyond the current billing cycle, the customer will be charged for all billing cycles up to that date, including a prorated amount if it does not align with a full billing cycle. Additionally, any failed payment retries will continue until they are successfully processed or exhausted.
To cancel payments and product access:
Open the Sales tab from your Dashboard.
Select the Payments.
Click Subscriptions.
Open the More Actions menu (…) for the subscription you wish to cancel.
Click Cancel Payments.
Select the date to cancel payments and access:
End of the Current Billing Period.
On a Custom Date.
Cancel Now.
Then, click Cancel Payments to confirm:
Note:
View your Payments Overview to analyze, manage, and cancel future payments for your customer's subscriptions and payment plans. Learn more
How to Stop a Pending Cancellation
If your customer would like to resume their subscription and does not want to cancel after all, you can stop the pending cancellation and resume subscription payments. Payments will resume on the previously scheduled subscription date.
To stop a pending cancellation and resume payments:
Open the Sales tab from your Dashboard.
Select the Payments.
Click Subscriptions.
Use the Filter button to open the filter menu.
Under Status, uncheck Active then check Pending Cancellation.
Select Show Results to filter your subscription list to only show Pending Cancellations.
Open the More Actions menu (…) for the subscription you wish to resume.
Select View Subscription.
On the Subscription page, open the More Actions menu (…)
Click Don't Cancel Payments.
Confirm by clicking Don’t cancel payments in the pop-up menu:
And that’s how to cancel your customer's subscription! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!