If your new Account User cannot continue past viewing the Welcome To Kajabi page, you will need to assign a site to the User.
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Account User is unable to access their account
Is your new Account User stuck on the "Welcome To The New Kajabi" page? This happens if you've not assigned at least one site to your Account User, they will not be able to access their account and will remain at the welcome page.
Give your Account User access by assigning a site:
Click Settings from the Dashboard.
Select Account Users from the Account settings.
Click the Account User's name or the Edit icon to edit their access.
Navigate to the Sites section.
Select the Site(s) you wish to assign to your Account User.
Click Save to apply and keep your changes:
Error: "you have to confirm your email address before continuing"
If an account user is seeing the error "you have to confirm your email address before continuing" on the Kajabi login page, then they need to click the Verify your email button in the confirmation email from Kajabi before they can log in.
If they can't find this email, they can search for the subject line "Confirmation instructions" in their email inbox. It might be in their spam or junk folder. This link in this email expires after 24 hours.
If necessary, they can request a new confirmation email:
On the Kajabi login page, click Didn't receive confirmation instructions?
Enter their email address
Click Resend confirmation instructions