How to Connect Your Custom Domain to Kajabi Using Nameservers
To connect your custom domain to Kajabi, you need to update your domain’s nameservers to those provided by Kajabi. This ensures that your domain properly points to your Kajabi site. Here, we outline the steps you need to take and key considerations during the process.
Understanding Nameservers
Nameservers are part of a domain’s DNS settings. By updating nameservers to those specified by Kajabi, you delegate DNS management for your domain to Kajabi’s Cloudflare integration. It’s important to use only the nameservers provided in your Kajabi account during setup as these are specific to your domain.
General Steps to Update Nameservers
Follow these steps to update your Nameservers:
Log in to Your Domain Registrar: Access the account where you manage your domain’s DNS settings, such as GoDaddy, Namecheap, or InMotion Hosting.
Locate Nameserver Settings: Find the section where your domain’s nameservers are configured. This is usually under DNS management or domain settings.
Replace Existing Nameservers: Use the nameservers provided by Kajabi. These may include pairs like
[jermaine.ns.cloudflare.com](https://jermaine.ns.cloudflare.com)and[joyce.ns.cloudflare.com](https://joyce.ns.cloudflare.com)or others such as[art.ns.cloudflare.com](https://art.ns.cloudflare.com)and[tess.ns.cloudflare.com](https://tess.ns.cloudflare.com). - Important: Always refer to the Kajabi-provided nameservers displayed in your Domain settings or setup instructions for accuracy.Save Changes: Confirm the update and save your settings.
Wait for DNS Propagation: Allow up to 24 hours for the changes to propagate globally. During this time, your domain may not resolve to Kajabi immediately.
Registrar-Specific Instructions
Some registrars may have unique processes for updating nameservers:
InMotion Hosting: Log in to your account, navigate to DNS settings, and replace your current nameservers (e.g.,
[ns.inmotionhosting.com](https://ns.inmotionhosting.com)) with the Kajabi-provided nameservers. Save changes, and allow propagation time.Namecheap: Enter the Kajabi-provided nameservers directly into the "Custom DNS" field and save your settings.
Can I Use DNS Records Instead of Nameservers?
If you prefer not to update nameservers globally, you can connect a subdomain to Kajabi using a CNAME record. This option is suitable for users who want to maintain control over DNS settings for their primary domain. Note that a full-domain connection requires nameserver updates.
Troubleshooting and Tips
Troubleshooting Downtime: If your Kajabi site is inaccessible after updating nameservers, confirm that only the specified nameservers are in use and no others are configured. Ensure you are using the exact pair provided in your Kajabi account.
Custom Nameservers: Avoid using general Cloudflare nameservers (e.g., alexis.ns.cloudflare.com) that are not specifically provided by Kajabi.
Propagation Time: Allow 24-48 hours for DNS propagation. Kajabi will notify you when your domain successfully connects.