Kajabi users can sometimes encounter login issues that may differ between the desktop, mobile app, or web browser environments. This guide will help you understand these common challenges and how to resolve them effectively.
Understanding Roles: Admin Login vs. Member Login
Kajabi offers two distinct roles, and knowing your role is essential for logging in:
Site Owners/Admins: Use the general Kajabi login portal at [app.kajabi.com]. Admins manage site settings and content and cannot access courses through the standard member login portals.
Members/Customers: Access courses exclusively through the specific site of the Kajabi Creator whose content you purchased. For web login, always use the specific URL provided by the course creator (e.g., [SITE].mykajabi.com). Avoid using the admin portal.
Key Points:
Using the admin login URL for member/course access won’t work and might show an error like “account blocked.”
Ensure you are entering your credentials on the correct platform.
Common Login Problems and Resolutions
Logging in From a Web Browser
Issue:
You cannot log in to a desktop browser even though you’re successfully logged in on the Kajabi app.
Solutions:
Visit the specific course provider’s website and log in there using your member credentials.
If you’ve forgotten the password, use the “Forgot Password” link on the course site, complete the email-based password reset process, and log in.
Avoid using browser auto-fill credentials as they may be incorrect for the specific Kajabi site.
Logging into the Kajabi Mobile App
Issue:
You can’t sign in to the Kajabi mobile app even after receiving a confirmation email.
Solutions:
Ensure you’ve installed the main Kajabi app (not any deprecated standalone apps, e.g., Communities).
Check your device app store for updates and install the latest version of the Kajabi App. Log in with the associated email.
If prompted, complete the email confirmation workflow ensuring you open it on the same device where the app is installed.
Frequent Login Prompts and Two-Step Verification Issues
Issue:
You are repeatedly asked to log in and complete two-factor authentication despite selecting the “Remember Me” option.
Solutions:
Ensure your browser settings allow cookies and do not clear them after sessions.
Use the same device for logging in repeatedly to limit authentication prompts.
How Does Platform Membership Work?
Using the Kajabi mobile app often consolidates all memberships associated with your email, even across different creators’ sites. However, on desktop, you must log in to each creator’s site individually using their URL. Tips for Consolidating Access to Courses:
Check with your course provider for their site-specific login URL.
Confirm the courses associated with an active Offer/Product visible on both desktop and mobile.
Resolving Course Visibility Issues
Your courses may not appear on mobile due to the following reasons:
Missing Member Profile or Offer: Ensure your email has been granted the correct Offer. Log in using that email.
No Website Template Installed: This can block the Library view on mobile. Adding a site template resolves this.
Additional Troubleshooting Tips
When You Don’t Receive Password Reset Emails:
Check folders like Spam, Promotions, or Junk Mail.
Ensure your email matches the creator’s site. For multiple memberships, reset credentials for each site separately.
Access Challenges Across Platforms:
If you see discrepancies between mobile (access available) and desktop (login failure), always validate that websites align with app accessibility by contacting course creators or checking ownership permissions.
Following these guidelines ensures seamless access to your Kajabi account and purchased courses across multiple platforms. If you continue to experience difficulties, contacting Kajabi support or reaching out to the course creator is recommended.