Blocked Page During Login: If you encounter a blocked page when accessing your Kajabi account, ensure you are using the correct login credentials. Blocks may occur due to incorrect login attempts. Reset your password if necessary to regain access.

Password Reset Troubleshooting: If you’ve parked your account and can’t log in, confirm that you submitted a password reset request correctly. If the reset email doesn’t arrive, retry the request; the issue may resolve itself after submission.

Access After Parking the Account: A parked account requires a monthly parking fee to remain active. If there were issues with the payment (e.g., insufficient funds), update your card details and confirm the payment was processed to restore access.

Cancellation and Prepaid Periods: Full cancellations end both the subscription and any prepaid periods. Reactivation requires starting a new subscription, so consider pausing or parking your account instead if you need access during the prepaid term.

Course Not Visible in the Kajabi App: If a newly purchased course doesn’t appear, use these troubleshooting steps: - Go to Settings in the Kajabi app and select "Reset app." - Log out and log back in to resync your content.

If the problem persists, further investigation may be required.

Using Kajabi App vs. Website: Some users confuse the app and website access. The app allows users to view enrolled courses but doesn’t handle admin functions. Admins should use a browser to manage websites. If needed, reinstall the app to refresh data.

Issue with Verification Links: If clicking the verification email redirects you to a "Resend Confirmation Instructions" page without granting access, your account may already be active. Try logging in directly or request a new verification email using the "Resend Confirmation" option.

Incorrect Login Due to Wrong Email: If prompted to sign up or pay, ensure you’re logging in with the email address associated with your paid Kajabi subscription.

Reactivating Parked Accounts: Contact Kajabi Support to request a payment link to restore your account to parked status. If you want full activation, select a new subscription plan during the reactivation process.

Regularly update your payment method to prevent disruptions in service.

Use accurate credentials and verify your login email address matches the account.

Utilize Kajabi’s support resources and ensure your app or browser is up to date.