Multi-Factor Authentication (MFA), also known as two-factor authentication (2FA), is a mandatory security feature on Kajabi accounts. As this authentication method is essential for ensuring the safety and integrity of user accounts, it cannot be disabled under any circumstances. Below, we provide additional context and guidance on this topic.
Why Is MFA Mandatory on Kajabi?
Kajabi enforces MFA on all accounts to protect users from unauthorized access. This feature adds an additional layer of security by requiring a verification code in addition to your password when logging in. The importance of MFA lies in reducing the risks of account breaches caused by compromised passwords, ensuring that your personal and business information remains secure.
What Are the Alternatives if I Need to Share Account Access?
While MFA cannot be disabled, Kajabi allows you to securely collaborate with others by adding them as Account Users. This means that your team members can have individual logins, eliminating the need to share your credentials or MFA codes. By assigning each user a unique login, access to your account is streamlined and secure, reducing the risk of any login complications.
How Can I Reset MFA if I Am Locked Out?
In cases where technical difficulties arise, such as being locked out of your account or losing your MFA device, Kajabi provides a self-serve MFA reset option. To reset MFA:
Navigate to the "Verify Your Identity" page.
Select "Need to Reset your Verification? Click here.”
Complete the identity verification process by submitting a government-issued ID and a live selfie for authentication through the verification service (e.g., IDMerit).
Once verified, MFA will be removed temporarily, allowing you to log in and set up a new recovery code as part of the next MFA setup.
This process ensures that only authorized users can regain account access.
Frequently Asked Questions
Can I temporarily disable MFA or 2FA?
No, MFA/2FA cannot be temporarily or permanently disabled. Only through resetting MFA for account recovery purposes can it be temporarily removed, and it must be set up again immediately afterward.
Can Kajabi permanently disable MFA for an account?
No, Kajabi does not offer an option to permanently disable or remove MFA. All accounts must have MFA enabled at all times for security purposes.
What should I do if I need to change my email address associated with the account?
Avoid trying to bypass MFA as it cannot be disabled for such changes. Instead, ensure your contact information is up to date and accessible to complete the process smoothly.