Learn why a payment failed and how to fix this issue.
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| Failure Reason | Description |
| Payment failed due to card requiring authentication. | The card was declined as the transaction requires authentication. The customer should try again and authenticate their card when prompted during the transaction. |
| Payment failed due to failed authorization. | The payment can’t be authorized. The customer needs to try again, and if its still not processing, contact their card issuer. |
| Payment failed due to the issuer requiring contact. | Payment failed due to the issuer requiring contact. The customer needs to contact their card issuer for more information. |
| Payment failed due to the card not supporting this type of purchase. | The card does not support this type of purchase. The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase |
| Payment failed due to the card exceeding the available limit. | The customer has exceeded the balance, credit limit, or transaction amount limit available on their card and needs to contact their card issuer for more information. |
| Payment failed due to unsupported currency. | The card does not support the specified currency. The customer needs to check with the issuer whether the card can be used for the type of currency specified. |
| Payment failed due to a do_not_honor from the issuer. | The card was declined with a do_not_honor from the issuer. The customer needs to contact their card issuer for more information. |
| Payment failed due to a do_not_try_again from the issuer. | The card was declined with a do_not_try_again from the issuer. The customer needs to contact their card issuer for more information. |
| Payment failed due to a recent duplicate transaction. | A transaction with identical amount and credit card information was submitted very recently. Check to see if a recent payment already exists. |
| Payment failed due to an expired card. | The card has expired.The customer needs to update or use another card. |
| Payment failed due to being suspected of fraud. | The payment was declined because its suspected to be fraudulent. The customer needs to contact their card issuer for more information. |
| Payment failed due to a generic_decline. | The card was declined due to a generic_decline reason. The customer needs to contact their card issuer for more information. |
| Payment failed due to incorrect card number. | The card number is incorrect. The customer needs to update or use another card. |
| Payment failed due to incorrect CVC. | The CVC number is incorrect. The customer needs to try again using the correct CVC. |
| Payment failed due to incorrect zip or postal code. | The postal code is incorrect. The customer needs to try again using the correct billing zip or postal code. |
| Payment failed due to insufficient funds. | The card has insufficient funds to complete the purchase. The customer needs to add funds before the next retry or use an alternative payment method. |
| Payment failed due to invalid card or account. | The card or account the card is connected to is invalid. The customer needs to contact their card issuer to check that the card is working correctly. |
| Payment failed due to an invalid amount, or exceeding the allowed limit. | The payment amount is invalid, or exceeds the amount that’s allowed. If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount. |
| Payment failed due to invalid expiration month. |
The expiration month is invalid. The customer needs to try again using the correct expiration date.
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| Payment failed due to invalid expiration year. | The expiration year is invalid. The customer needs to try again using the correct expiration date. |
| Payment failed due to invalid card number. | The card number is invalid. The customer needs try again using the correct card number. |
| Payment failed due to invalid CVC. | The CVC number is invalid. The customer needs to try again using the correct CVC. |
| Payment failed due to invalid PIN. | The PIN entered is incorrect. The customer needs to try again using the correct PIN. |
| Payment failed due to failed authorization with the issuer. | The card issuer couldn’t be reached, so the payment couldn’t be authorized. The customer needs to try again, and if its still not processing, contact their card issuer. |
| Payment failed due to card reported as lost. | The payment was declined because the card is reported lost. The customer needs to try again using a different payment method. |
| Payment failed because it matches a value on the Kajabi Payments user's block list. | Payment failed because it matches a value on the Kajabi Payments user's block list. |
| Payment failed due to invalid card or account. | The card, or account the card is connected to, is invalid. The customer needs to contact their card issuer to check that the card is working correctly. |
| Payment failed due to a problem with the card issuer. | The card was declined due to a problem with the card issuer. The customer needs to contact their card issuer for more information. |
| Payment failed due to a not_permitted reason code from the issuer. | The payment isn’t permitted. The customer needs to contact their card issuer for more information. |
| Payment failed because the card requires a PIN. | The card was declined because it requires a PIN. The customer needs to try again or use another payment method. |
| Payment failed because the card requires a PIN. | The card was declined as it requires a PIN. The customer needs to try again or use another payment method. |
| Payment failed due to the card possibly reported as lost. | The customer can’t use this card to make this payment (it’s possible it was reported lost or stolen). They need to contact their card issuer for more information. |
| Payment failed due to a processing error. | An error occurred while processing the card. The payment needs to be attempted again. If it still can’t be processed, try again later. |
| Payment failed due to a processing error. | The payment couldn’t be processed. The payment needs to be attempted again. If it still can’t be processed, the customer needs to contact their card issuer. |
| Payment failed due to the card possibly reported as lost. | The customer can’t use this card to make this payment (it’s possible it was reported lost or stolen). The customer needs to contact their card issuer for more information. |
| Payment failed due to all authorizations being revoked by the issuer. | The card was declined due to its authorization being revoked. The customer needs to contact their card issuer for more information. |
| Payment failed due to all authorizations being revoked by the issuer. | The card was declined due to its authorization being revoked. The customer needs to contact their card issuer for more information. |
| Payment failed due to a security violation from the issuer. | The card was declined because of a security violation. The customer needs to contact their card issuer for more information. |
| Payment failed due to a service_not_allowed reason code by the issuer. | The card was declined with a service_not_allowed reason code. The customer needs to contact their card issuer for more information. |
| Payment failed due to the card reported as stolen. | The payment was declined because the card is reported stolen. The customer needs to contact their card issuer for more information. |
| Payment failed due to a stop_payment_order reason code by the issuer. | The card was declined with a stop_payment_order reason code. The customer needs to contact their card issuer for more information. |
| Payment failed due to a transaction_not_allowed reason code from the issuer. | The card was declined with a transaction_not_allowed reason code. The customer needs to contact their card issuer for more information. |
| Payment failed due to a try_again_later reason code. | The card was declined with a try_again_later reason code. The customer needs to contact their card issuer for more information. |
| Payment failed due to the card exceeding the available limit. | The customer has exceeded the balance or credit limit available on their card. The customer needs to check with their card issuer or use an alternative payment method. |
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!
