Learn how to reach out to the Kajabi Support team to help you with your technical questions about Kajabi.
In this article:
- When is Live Chat available?
- How to access live chat from Kajabi
- How to access live chat from the Help Center
When is Live Chat available?
Kajabi's Live Chat hours vary depending on your Kajabi Subscription Plan.
Basic Kajabi Plan
If you are on the Basic Kajabi Plan, you have access to Live Chat during business days from 6am-5pm Pacific Time!
Live Chat is not available outside regular business hours if you are on the Basic Kajabi Plan.
Please feel free to reach out to us by submitting a request for assistance outside regular business hours.
Looking for 24/7 Live Chat? Check out our Growth and Pro Plans at kajabi.com/pricing!
Growth or Pro Plan
If you are on the Growth or Pro Kajabi plan, you have access to 24/7 Live Chat!
How to access live chat from Kajabi
Based on your Kajabi Plan, you can chat with Live Agents directly from your Kajabi account.
To access live chat from your Kajabi Dashboard:
- Log into your Kajabi account.
- Click the Help & Feedback tab on the bottom left corner of your Kajabi Dashboard.
Here you can access the Help Center, contact support via email, join a live webinar, start a live chat with an agent, learn about Kajabi Access, or provide feedback. - Select Live Chat.
- Enter your inquiry in the Type your question here text box field.
- Click the Send arrow.
Ask any question you'd like or simply let us know how we can help:
If you're having trouble getting through the first support window, clear your cache and cookies from your browser and try again.
Feel free to reach out to us for any technical questions by submitting a request. We look forward to hearing from you!
How to access live chat from the Help Center
If you have a Kajabi account, you can also access support directly from the Kajabi Help Center!
Step 1. Are you logged in?
Reach out to support by first logging in with your Kajabi account details.
Already logged in? Skip to step 2.
To sign in:
- Open the Help Center sidebar menu.
- Navigate to the bottom of the sidebar panel.
- Click Sign in.
- Enter your Kajabi login credentials.
- Click Sign in once more:
Step 2. Chat with a live agent or submit a request
Based on your Kajabi Plan, access live chat directly from the Help Center:
- Open the Help Center sidebar menu.
- Navigate to the bottom of the sidebar panel.
- Click Live Chat.
- Navigate to the chat bubble.
- Enter your initial message in the Message text box field.
- Click Start Chat:
If Live Chat is unavailable, submit a request to support:
- Open the Help Center sidebar menu.
- Navigate to the bottom of the sidebar panel.
- Click Contact Us:
And that’s how you can get help from Kajabi Live Agents! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!
