How to contact us
There are 2 ways you can contact our support team:
Conversation widget
Email
Note: When you start a conversation with us, you agree to our privacy policy and acknowledge that we may temporarily access your account, as needed, to investigate and resolve your conversation.
When you contact us, our AI agent will usually respond first.
Our AI agent is trained on Kajabi’s help resources and the goal is to help you quickly get the answer you’re looking for without having to wait for a human.
That said, sometimes our AI agent won’t know the answer, or you might just prefer to talk to a real person, and that’s okay! We’re here to help. If our AI agent doesn’t automatically connect you with a human, just ask.
Team hours
In addition to our Technical Support and Billing teams which are available 24/7, we also have dedicated support teams. Below you can find their availability and each team’s email.
Team | When |
Technical Support
🕐 24/7 | Questions, requests, or issues related to using Kajabi, such as asking how to duplicate a Course |
Billing [email protected] | Questions, requests, or issues related to your Kajabi subscription including add-ons, such as requesting to upgrade to the Pro plan |
Kajabi Payments 🕐 Weekends, 10:30am-7pm | Inquiries related to Kajabi Payments or Cart, such as integrating Xero |
Branded Mobile App
🕐 Weekdays, 9am-5:30pm
| Questions, requests, or issues related to the branded mobile app add-on, such as asking how push notifications work |
All times above are Pacific Time.
If you send us a message outside of a team’s hours, we will send you an automated message to let you know when they will be back online.
How the conversation widget works
To open the conversation widget, click the orange circle on the bottom-right of Kajabi, on the help center, or learning hub.
After you log in to Kajabi, you will automatically be authenticated in the conversation widget across all Kajabi websites where it’s available. Your conversation history will be preserved across all these websites.
Note: The conversation widget is currently not available on builder pages (pages, checkout, emails, funnels).
The conversation widget has 4 tabs:
Home
Messages
Help
News
Home
Recent message:
Quickly see the latest message from a conversation.
Status:
Get updates from Kajabi’s status page. This can be helpful to check if you’re experiencing an issue.
Featured content:
Periodically we may feature content you may be interested in.
Resources:
Featured resources to help you grow your business on Kajabi.
Search for help:
View suggested articles and you can search Kajabi’s help articles.
Messages
Click Start a conversation to start a new conversation with our team.
You can also view your conversation history.
Tips:
If you want to share an image, video, or file with us, simply drag/drop it into the composer. You can also attach it from your device.
You can also record voice messages if you prefer not to type.
Help
Search or browse our help articles, right within the conversation widget.
News
View announcements related to new or updated Kajabi features and resources.
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Helpful resources
🎓 Take courses on Kajabi University
👩🏫 Watch live or on-demand webinars
👥 Connect with others in the Kajabi Hero Community
📈 Learn from top creators in the Creator Class
✅ Hire a Partner to build your Kajabi site
🎨 Purchase Kajabi templates