Tier rules, commission rates, payout timing, and eligibility for the Kajabi Partner Program are explained below. For full program terms, see the Partner Program Agreement.Documentation Index
Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
Use this file to discover all available pages before exploring further.
General
What is a Kajabi Partner?
As a Kajabi Partner, you refer clients to Kajabi and provide them with the tools they need for their online business. The Kajabi Partner Program offers a scalable commission structure based on your impact and engagement. As your referrals grow, so does your earning potential.Do I need to be a Kajabi customer to become a partner?
Yes. At this time, the partner program application is only open to Kajabi Heroes.What if I believe I’ve been incorrectly deactivated or underpaid?
Please contact partners@kajabi.com. We’ll review your account and help resolve any issues.Tiers & commissions
What are the different partner tiers?
Partners can earn increasing commissions as they move up tiers based on the number of active referrals. See the tier breakdown here.How is my tier determined?
Your tier is based on how many active referrals you have. An active referral is a Hero who:- Completed their trial
- Has an active, paid subscription
- Is not on a parked plan or experiencing payment issues
Do tiers change automatically?
Yes. Your tier will automatically update as referrals activate or churn. When it’s time for payouts, we look at the tier you were in during the month the transaction occurred, not your current tier. For example, payouts in June are based on your tier from April.Inactivity cliff
What is the “cliff”?
If you go 12 months without generating 1 new referral (not reactivation), you’ll hit the inactivity cliff.What happens when I hit the cliff?
You’ll lose eligibility to earn commissions. If you’re a grandfathered partner, you’ll also lose your 30% legacy commission rate and move into the tiered structure.Can I reactivate my partner status after hitting the cliff?
Yes. To reactivate, you must refer a new Hero—someone who has never been referred to Kajabi before. This does not include Heroes who were previously referred and later reactivated, or who moved from a parked to an active subscription. Once reactivated, your tier will be based on your current count of active referrals.Grandfathered partners
What happens if I cancel my Kajabi subscription but still want to be a partner?
You’ll need to email partners@kajabi.com to switch to the standalone partner program.Note:
You will no longer receive the 30% grandfathered commission, and this change is not retroactive. You won’t receive 30% on past or future transactions once the switch is made, even if they occurred while you were still eligible.
Payouts
When are payouts made?
Payouts are reviewed between the 19th–23rd of each month and are typically issued by the 25th. They cover transactions from roughly 60 days prior. For example, you’ll receive your April payout around April 25th for transactions that occurred in February.What do partners earn commission on?
Only on active base plan subscriptions. Add-ons, Kajabi Payments, or Feature Limit Increases (FLIs) are excluded. Parked is not considered an active base plan and, therefore excluded from payouts.What if my tier changes before a payout?
You’ll be paid based on the tier you were in during the referral month, not the payout month. If your active referral count drops halfway through the month, we will default to the higher tier for that month to ensure you’re paid fairly.What happens if I referred someone in the past who reactivated their subscription?
You won’t be reactivated unless you refer someone new. Renewals of old referrals don’t count for reactivation or cliff extensions.What if my PayPal email is incorrect?
You’ll need to correct this ASAP. If we can’t pay you within 90 days, your payout will be forfeited to prevent long-term liability. Learn how to update your PayPal email here.My referral forgot to use my Partner link when they signed up, how do I get credit for them?
You can advise them to send an email to partners@kajabi.com requesting that you receive credit for their account. The Partner team will then be able to look into manually associating them with your account.Does my commission change if my referral upgrades their Kajabi Subscription from monthly to annual?
Your commission rate stays the same (the percentage tied to your partner tier). The payout cadence follows your referral’s billing cadence:- Annual plan: If your referral switches to an annual plan, you earn your tier’s commission percentage on each annual subscription payment, paid out once per annual billing event.
- Monthly plan: If your referral switches to a monthly plan, you earn your tier’s commission percentage on each monthly payment, paid out monthly.