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How to Add Account Users

  • Updated

Learn to add and edit Account User Roles to give your team access to admin actions on your site. 

In this article:

Adding Account Users

Add Account Users (also known as Admin Users) to your Kajabi Account to give your team various levels of admin access to your site(s). 

Keep in mind, Account Users cannot be removed. If you wish to remove admin capabilities from an Account User, suspend the Account User.

Suspended Account Users do not count toward the total number of Account Users given with your Kajabi Plan and will remove all admin capabilities from the Account User. Check out kajabi.com/pricing to learn more about the features provided with your Plan!

  • Open the Settings tab from the Dashboard.
  • Locate your Account Settings and click Account Users.
  • Then, click + New Users:

Account User Roles

Each Admin Role comes with different permissions.

Administrator

Administrators have the same permission as owners, with the exception of Stripe Connections.

This means that Administrators will have the same access, the same view as the Account Owner except they will not be able to connect with Stripe through the Settings tab under Payment Integrations.

When Administrators assigned by the Account Owner attempt to connect with Stripe, they are prompted to contact the Account Owner:

can_t_connect_Stripe_with_Admin_role.png

Note:
The Administrator Role has access to every site associated with the account. This means all notifications, comments, and settings are available to the Administrator Role from every site associated with the account with the exception of connecting to Stripe.

Assistant 

Assistants can delete and modify site content, but cannot see financial report data.

This means that Assistants have access to all components of the app with the exception of:

  • the Settings tab;
  • the Analytics located under Website:

Note:
Although your Assistant Roles cannot access the Analytics tab, they can access Member reports for Product Progress by selecting a specific Product > opening More Actions > and clicking View Progress.

Support Specialist

Support Specialists have limited access to moderate comments and manage your People list for the site the Account Owner gives permission to access:

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