How to Add Account Users

Learn to add and edit your Account User Roles to give your team access to admin actions on your site.

Adding Account Users

Add Account Users (also known as Admin Users) to your Kajabi Account to give your team various levels of administrative access to your site(s).

Keep in mind, Account Users cannot be removed. If you wish to remove admin capabilities from an Account User, suspend the Account User.

Suspended Account Users do not count toward the total number of Account Users given with your Kajabi Plan and will remove all admin capabilities from the Account User. Check out kajabi.com/pricing to learn more about the features provided with your Plan!

Open the Settings tab from your Dashboard.
Locate your Account Settings and click Account Users.
Then, click + New Users:

Want to reassign an account user? Return to your Account Users setting to update your Account User role(s).

Note:

Be sure to assign (or select) a site to your Account User to give them access to their Account User features. If the Account User is not assigned a site, they may not have access to their account and will remain stuck in the welcome page.

How do my account users log in?

After adding an account user, your account user will log into the site(s) assigned to their account through the Kajabi login page (the same location as the owner).

Your account user must use the exact email address and password used to create their account to log in:

Defining Account User roles

Each Admin Role comes with different permissions. Learn the difference between each Account User Role.

Refer to the Table of Account User Roles & Permissions below for a detailed look at each Account User's access.

Administrator

Administrators have the same permission as owners, with the exception of Stripe Connections.

This means that Administrators will have the same access, the same view as the Account Owner except they will not be able to connect with Stripe through the Settings tab under Payment Integrations.

When Administrators assigned by the Account Owner attempt to connect with Stripe, they are prompted to contact the Account Owner:

Note:

The Administrator Role has access to every site associated with the account. This means all notifications, comments, and settings are available to the Administrator Role from every site associated with the account with the exception of connecting to Stripe.

Assistant

Assistants can delete and modify site content, but cannot see financial report data.

This means that Assistants have access to all components of the app with the exception of:

the Settings tab;
the Analytics tab:

Note:

Although your Assistant Roles cannot access the Analytics tab, they can access Member reports for Product Progress by selecting a specific Product > opening More Actions > and clicking View Progress.

Support Specialist

Support Specialists have limited access to moderate comments and manage your People list for the site the Account Owner gives permission to access:

Table of Account User Roles & Permissions

Click image to enlarge

Note:

Support Specialists can manage comments with the exception of comments made in a Community Product.

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