Customers with recurring payments (i.e., Multi-pay and Recurring Subscription Type Offers) do not receive email notifications for upcoming payments automatically.
Kajabi's gives you the flexibility to control and optimize your finances and accounting with Kajabi Payments.
To set up payment notifications, you will need to set this up in the payment processor used to perform the transaction.
For example, Stripe allows you to set up various Stripe notifications including:
- Upcoming renewal events.
- Trial ending reminder emails.
Learn to set up payment notifications in Stripe for details.
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!