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Kajabi offers a free trial to help you familiarize yourself with the platform’s capabilities before committing to a paid subscription. Below you will find frequently asked questions about the trial period, including its features, limitations, cancellation policies, and billing.

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Features and limitations

While Kajabi makes most features available during the free trial, certain functionalities are locked until the account is activated with a paid subscription. These restricted features include:
  • Bulk importing contacts
  • Setting up a custom email domain
  • Editing site-wide email templates
  • Sending any emails through Automations
  • Using Automations to grant an offer or register to an event
Despite these limitations, you can still add contacts organically via form submissions and utilize other platform functionalities. If you require access to restricted features immediately, activating a paid subscription is necessary, which will end the trial.

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Cancellation policies and billing

If you cancel your trial before its scheduled end date, you will not be billed, and the authorization hold will not convert into a charge.

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Trial extensions

Kajabi offers a maximum free trial period of 14 days, and extensions are not available once this period ends. If you wish to continue testing the platform after this timeframe, you will need to activate a paid subscription.

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Key points to remember

  • Trial features: Most features are available, but some are limited, such as bulk contact importing and custom email setup.
  • Cancellation: Cancel your trial before its expiration to avoid any charges.
  • Duration: Trials run for 14 days, with no possibility of extension.