When a customer’s payment fails, automated emails can help recover the payment by prompting them to update their payment method. Stripe allows you to configure these emails to include a payment invoice, making it easy for customers to complete their payment.Documentation Index
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Set up automated emails for payment failures
- Log into your Stripe account
- Click the gear icon to open your Settings
- Under the Billing section, select Subscriptions and Emails
- Then, toggle on Send emails to customers to update failed card payment methods
- Customize your email template by clicking the eye symbol