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Documentation Index

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Protecting your content is essential. The Downloads Product safeguards your downloadable materials with multiple security measures, ensuring only your customers can access them.

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How Downloads security works

Kajabi generates a temporary URL when a customer clicks on your download link. This temporary URL is created specifically for that customer and auto-initiates the download. A customer must be logged in to perform the download. The link cannot be copied, and if shared publicly, it cannot be used to download your content.

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What makes the temporary URL secure

  • Not guessable - The temporary URL uses a secure, randomized format
  • Hidden from the customer - The URL is not visible or accessible to copy
  • Regenerated each time - A new URL is created with each download click, so shared links won’t work
  • Expires after 1 minute - After expiration, your customer must be logged in and click download again to generate a new temporary URL

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FAQs

No. The temporary URL is hidden from customers and cannot be copied. Even if a URL were shared, it expires after 1 minute and cannot be reused.

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Do customers need to be logged in to download files?

Yes. A customer must be logged in to their account to generate a temporary download URL and access your files. If the link expires, the customer can simply click the download button again while logged in. A new secure temporary URL is generated with each click.