Kajabi now offers a migration service to help you upgrade your active subscriptions and payment plans from Stripe into Kajabi Payments.

Best of all, your customers will not need to re-enter their payment information or re-purchase. Billing and access continue seamlessly.

When you switch to Kajabi Payments, you’ll avoid costly third-party fees and streamline your business in one place. Plus, you’ll unlock high-converting payment options your customers love, such as Apple Pay and Google Pay, and flexible Buy Now, Pay Later choices through Afterpay and Klarna.

Note:

Kajabi Payments is currently available to Kajabi Heroes whose businesses are registered in the United States, Canada, Australia, the United Arab Emirates, the United Kingdom, and select European countries.

1. Submit Your Request
Complete the migration request form to get started.

2. Review & Schedule
Our team will confirm eligibility, outline requirements, and lock in your migration date.

3. Migration in Progress
We’ll seamlessly migrate your subscriptions and/or payment plans into Kajabi Payments. Your customers don’t need to take any action, and their billing schedules and access remain uninterrupted. This lets you stay focused on your business.

New Plans Created
We create a new subscription or payment plan in Kajabi Payments using your customer data from Stripe. The new plan picks up right where the Stripe plan left off.

Billing Stays on Track
Billing schedules match the original Stripe plan exactly. Customers are not charged again until their regular renewal date.

Stripe Plan Transitioned
Immediately after the new subscription or payment plan is created, The old Stripe plan is canceled to prevent duplicate billing.

Access Stays Secure
Product access and progress continues without interruption.

In the customer’s Purchases tab, you’ll see both the original Stripe record and the new Kajabi Payments record. Each entry is clearly labeled as “Canceled by Kajabi migration” for the Stripe plan and “Created by Kajabi migration” for the new one. You can click into either record for details, and a link back to the original Stripe record will also be available.

For payment plans, the new Kajabi Payments record will only show the remaining installments. For example, if a customer completed 2 of 10 payments before migration, the new plan will display as 0 of 8, keeping the schedule aligned.

Your customers will hardly notice a change. In their account, they’ll see one active subscription in billing, just as before. If they check their purchase history, the original Stripe subscription will appear as canceled with all past receipts still available, and the new active subscription or payment in Kajabi Payments will show as their current plan. Everything looks familiar, clear, and uninterrupted.

Will my customers need to re-enter their card information?
No. All customer payment details are transferred securely, so your customers will not need to take any action.

Are subscriptions or payment plans with trials eligible for migration?
Yes. Any active trial will carry over seamlessly, so your customers keep the same trial experience in Kajabi Payments.

How long does migration take?
Most migrations are completed within 1 to 3 weeks, and we’ll keep you updated throughout the process so you know exactly where things stand.