You’ve always relied on Kajabi’s Affiliate feature to drive new leads and sales. To give you more transparency and control over your affiliates’ earnings, we’re introducing a clearer, more intuitive commission workflow. In this article, you’ll learn:
What each commission status means
How statuses flow and can be updated
How refunds are handled
How to execute manual payouts
Where to find visual guides and answers to common questions
By the end, you’ll know exactly how to track, manage, and pay your affiliates with confidence.
Note:
The Affiliate Feature is only available with the Growth and Pro Plans. Check out kajabi.com/pricing for more details.
Commission Statuses
Every affiliate commission now displays a clear status indicator so you can instantly see where it stands in the payout process:
Pending
The commission is recorded but not yet eligible for payout according to your delay schedule.Due
The commission has met the payout delay requirements and is now payable.Paid
The commission has been paid out to your affiliate.Canceled
The commission was canceled and will not be paid out.
Before you can begin this process and onboard to the new flow, you'll need to Update Existing Affiliate Transactions as Paid so we can begin tracking future commission. Learn more about that here.
How Statuses Work
Standard Flow
Pending → Due → Paid
When an affiliate generates a sale, Kajabi marks the commission as Pending. After your configured delay (e.g., 30 days), it automatically moves to Due, and once paid, it updates to Paid.
Updating Transaction Statuses
From Pending or Due, you can manually update the status to Due, Paid, or Canceled if you need to accelerate, finalize, or cancel a commission yourself.
To edit, click on the commission’s status badge and choose the desired status.
Finalized Statuses
Once a commission is Paid or Canceled, it’s finalized and cannot be changed anymore.
Payouts
When commissions become Due, they are eligible to be paid either manually or automatically.
Navigate to the Payouts Due cards on your Affiliate Transaction page.
Set up a Payout Schedule to keep transactions organized and set reminders to pay commissions.
Once your Affiliates generate sales and their associated transactions are Due according to your Payout Schedule, they’re ready to be paid out! Learn more about Managing Affiliate Payouts and Commissions.
Tip: You can also manually mark individual Pending or Due commissions as Paid by clicking their status badge and selecting Paid. That action creates a corresponding Payout record. Check out PayPal's Guide to learn more about Mass Payment.
FAQs
Q: Can I change a Paid commission back to Due?
No. Once a commission is marked Paid, it’s finalized to maintain accurate records.
Q: What happens if I refund after payout?
The commission stays Paid and is tagged as Refunded, so you can see it was returned after payment.
Q: How do I see which commissions are flagged as Refunded?
Look for the Refunded badge next to the status indicator in your Affiliate Commission list, or apply the Refunded filter to locate them more easily.
Q: If I reassign the commission of a subscription to a different affiliate, will it reassign all subsequent payments?
Yes. The transaction you reassigned and the subsequent subscription payments will all be credited towards the newly selected affiliate user.
Have questions or need additional help? Reach out to our support team or visit the Kajabi Community.