Overview
Multi-Factor Authentication (MFA), also known as two-factor authentication (2FA), is a mandatory security feature on Kajabi accounts. As this authentication method is essential for ensuring the safety and integrity of user accounts, it cannot be disabled under any circumstances.
MFA adds an additional layer of security by requiring a verification code in addition to your password when logging in. The code is sent via SMS or generated by your authenticator app. The importance of MFA lies in reducing the risks of account breaches caused by compromised passwords, ensuring that your personal and business information remains secure.
MFA enforcement depends on your account's security settings - it may be required. Even if it isn’t, enabling it is strongly recommended to help protect your account.
Note: MFA is only available for Kajabi account owners or users. It's not currently available for customers of websites powered by Kajabi.
Share account access by adding Account Users
Kajabi allows you to securely collaborate with others by adding them as Account Users. This means that your team members can have individual logins, eliminating the need to share your credentials or MFA codes. By assigning each user a unique login, access to your account is streamlined and secure, reducing the risk of any login complications.
How to set up two-factor authentication (2FA)
On the top-right, click your Name.
Click Account settings.
On the left sidebar, click Sign In & Security.
In the two-factor authentication section, click Set up 2FA.
Click Log out and continue.
Sign in to Kajabi.
Choose one of the following authentication methods and follow the steps listed in the sections below.
How to add Kajabi to your authenticator app
Google Authenticator or similar authentication apps
If you do not have an authenticator app on your mobile device already, download one. Here are some free options:
To add Kajabi to your authenticator app, scan the QR code.
Alternatively, you can click Trouble Scanning? to get a code that you can enter manually into the app.
Enter the one-time code from your authenticator app and click Continue.
A recovery code will display. It's very important to store this code somewhere safe⏤use this code to log in to your account if you lose access to your authenticator app.
After storing this code, check the box "I have safely recorded this code" and click Sign in.
SMS authentication
Note: SMS is not available in all countries.
If necessary, select the Country related to your phone number.
Enter your Phone Number (without the country code) and click Continue.
An SMS will be sent to your phone number. Enter the 6-digit code and click Continue.
If you don't receive the code, confirm your phone number is correct and click Resend.
A recovery code will display. It's very important to store this code somewhere safe⏤use this code to log in to your account if you lose access to your authenticator app.
After storing this code, check the box "I have safely recorded this code" and click Sign in.
Note: If you enter an incorrect phone number multiple times, you must wait at least 10 minutes before trying again.
How to disable 2FA
On the top-right of the Kajabi app, click your Name.
Click Account settings.
On the left sidebar, click Sign In & Security.
In the two-factor authentication section, click Disable.
Enter your Kajabi password and click Confirm.
Note: Depending on your account, you may not be able to disable 2FA.
How to access, reset, or change a 2FA method
Use a recovery code
When you set up 2FA, you will be shown a recovery code. If you lose access to your authenticator app or phone number later, you can use this recovery code to sign in.
Sign in to Kajabi.
When asked for your 2FA code, click Try another method (this also may be worded as Use recovery code).
Click Recovery code.
Enter your recovery code and click Sign in.
A new recovery code will display. Store this code somewhere safe. You can use this code to log in to your account if you lose access to an authentication method.
After storing this code, check the box "I have safely recorded this code" and click Continue.
Change your 2FA method
On the top-right of the Kajabi app, click your Name.
Click Account settings.
On the left sidebar, click Sign In & Security.
In the two-factor authentication section, click Change.
Enter your Kajabi password and click Confirm.
Click Log out and continue.
After signing in to Kajabi, you can choose a new 2FA method.
Reset your 2FA
If you don't have access to your 2FA method or a recovery code, you'll need to reset 2FA.
To protect your account, you’ll complete a quick identity verification step powered by IDMerit, our trusted third-party partner that helps confirm account ownership safely and securely.
IDMerit uses encrypted, secure verification to confirm your identity. They operate globally, with regional data centers to meet privacy and compliance standards.
Sign in to Kajabi.
Click Reset code.
Scan the QR code using the camera app on your mobile device.
Click Let's Verify.
Take a selfie to confirm a facial match. If you're having trouble, here are some tips:
Use good lighting - Use natural light or a well-lit room. Avoid standing in front of windows or bright backgrounds.
Remove accessories - Take off glasses, hats, and sunglasses so your whole face is clearly visible.
Hold steady at eye level - Keep your phone at eye level, arm's length away, and hold it steady to avoid blurry photos.
Select the Country related to your ID.
Select ID type (e.g., drivers license, national ID, passport, passport card, green card).
Follow the instructions to upload your ID. Make sure that it's not expired. If you're having trouble, here are some tips:
Use good lighting - Make sure the ID is well-lit with no glare or shadows.
Lay it flat on a dark surface - Place the ID on a plain, dark-colored background to create contrast and help the edges show clearly.
Avoid cropping - Make sure the whole ID or barcode is visible.
After submitting your selfie and ID, you'll see one of the following messages:
Verification complete: Now you can log into your Kajabi account and choose a new 2FA method.
Verification failed: Contact security@kajabi.com for help getting back into your account.
Notes:
The IDMerit verification step is mandatory to protect your account.
Kajabi cannot manually bypass this process.
All data is processed securely by IDMerit.
To learn more about how IDMerit collects, uses, and protects your information, please see their privacy policy. There you can find clear details about their privacy practices, data handling, and ongoing compliance efforts designed to keep your information safe and secure.
Troubleshooting:
If you're having trouble with the verification process, please contact our security team at security@kajabi.com and provide the following details:
Your full name
Your Kajabi account email address
Reason why you need to reset 2FA (e.g., lost device)
When you last remember logging in to Kajabi successfully
Screenshot of your IP address from this page: whatismyipaddress.com
FAQs
Can I temporarily disable MFA or 2FA?
No, MFA/2FA cannot be temporarily or permanently disabled. Only through resetting MFA for account recovery purposes can it be temporarily removed, and it must be set up again immediately afterward.
Can Kajabi permanently disable MFA for an account?
No, Kajabi does not offer an option to permanently disable or remove MFA. All accounts must have MFA enabled at all times for security purposes.
What should I do if I need to change my email address associated with the account?
Avoid trying to bypass MFA as it cannot be disabled for such changes. Instead, ensure your contact information is up to date and accessible to complete the process smoothly.