If you encounter a 500 error while accessing Kajabi or its hosted sites, this indicates a server-side issue, typically caused by an external vendor outage. These outages are beyond your control as they affect Kajabi's infrastructure rather than your individual settings or account. Common causes of these outages include disruptions in services provided by third-party vendors (such as Cloudflare) that Kajabi relies on for its operation. These incidents often result in widespread service interruptions for all users, preventing access to sites, accounts, or email links.
What Should You Do?
Here are the steps you can take when you experience a 500 error:
Monitor Outage Updates
Check Kajabi’s official Status Page for real-time updates about ongoing incidents or outages. This allows you to confirm whether the issue affects multiple users or just your account.
Await resolution from the vendor. These outages are typically resolved by the providers once the issue gets fixed on their end.
Optional Local Troubleshooting Steps
If you want to verify and rule out potential local issues, you can try the following:
Clear your browser cache and attempt accessing Kajabi again.
Open an incognito/private browsing window, which bypasses cached data.
Attempt to load the site using a different browser (e.g., Chrome, Firefox).
Restart your device and try accessing Kajabi again.
Switch to a different network connection, such as mobile data, especially if a firewall or antivirus might be interfering with access.
These troubleshooting steps serve as final checks to ensure the issue isn't limited to your device or browser. However, in the vast majority of cases involving 500 errors on Kajabi, local device issues are not the cause.
A 500 error does not indicate a hack or compromise of your Kajabi account. It is a temporary disruption stemming from infrastructure providers, and your data remains secure.
If the error persists beyond the resolution of a known outage, consider reaching out to Kajabi support for assistance.