Note: Cofounder is currently rolling out to select accounts. If you do not see Cofounder in your dashboard, it may not be available for your account yet. For the time being, this is included in your plan. Future limits may apply.
FAQs
Why do I not see Cofounder in my dashboard?
Cofounder is currently rolling out to select accounts. If you do not see the Cofounder chat button, your account may not have access yet.
Can Cofounder publish or create content for me?
No. Cofounder creates draft content and explains how to use Kajabi, but you publish and configure everything.
Is Cofounder available on the Kajabi mobile app?
No. Cofounder is available through web browsers and the dedicated Cofounder mobile app. It is not available in the Branded Mobile App.
Does Cofounder remember previous conversations?
Cofounder maintains conversation history within your current experience. Conversation continuity will expand in future cycles.
Can Cofounder help with technical issues?
Cofounder can guide you through Kajabi features and common tasks. For technical issues or account-specific problems, contact Kajabi Support.
Is Cofounder’s advice unique to my business?
Yes. Cofounder generates advice based on your specific business idea, audience, niche, and goals.
How does Cofounder connect me to live support?
Co-Founder can guide you through Kajabi features and common tasks, but it also knows when a human is needed. If you ask for support or express frustration, Co-Founder will acknowledge the situation and offer a direct way to connect with a live Kajabi Support agent. This handoff routes you straight to a support specialist and does not go through the standard Fin chatbot. This ensures you get timely, human help for technical or account-specific issues without breaking your flow.
How does Cofounder use my data as a Kajabi Hero?
Your content stays yours. We may use general, anonymized usage patterns to make Cofounder better, but your personal information is always private.
How is Kajabi using the information inputted into Cofounder?
Your data is encrypted, protected by industry-standard security, and never sold to third parties.
When it comes to our AI features specifically, anything you share with the AI — and anything it generates for you — is treated as your Content under our Terms of Service. And the most important thing to know about your Content is that you own it. Kajabi uses it only to operate and improve the platform on your behalf, not to repurpose your ideas or share your information.
We know that trust is foundational to this kind of tool, and we want to be transparent about how it works. You can find the full details in our Terms of Service and our Privacy Policy.
Limitations and permissions
Important: Cofounder teaches and guides you but does not take actions on your behalf.
Cofounder cannot:
Modify account settings
Publish content
Create draft or live assets
Access payment information
Make purchases
Connect third-party integrations
Cofounder always asks for your permission before adding action items or making strategic recommendations.