AI credits are used for video transcription, translation, and dubbing.
AI credits are only used when a transcription, translation, or dub is finished. If it fails, no credits are used.
You need enough AI credits for the whole video before you start. If the video needs more credits than you have, you can't start until you buy more credits or your monthly credits renew.
Uploading an existing transcript (SRT file) to a video doesn’t use AI credits.
How many AI credits are used
Transcription, translation, and dubbing each use a different number of AI credits per minute of video.
The table below shows the rates and how far 1,000 credits go.
Service | Credits per minute | Minutes for 1,000 credits |
Transcription | 1 | 1,000 |
Translation | 10 | 100 |
Dubbing | 100 | 10 |
You can mix services in any combination.
Kajabi always rounds a video's length up to the next full minute. For example, translating a 4 minute 10 second video uses 50 credits, because it counts as 5 minutes.
Note:
The generate transcriptions option for Kajabi Live recordings uses AI credits.
Monthly AI credits
Depending on your plan, you may have a set amount of monthly AI credits included. See Kajabi plans and pricing.
You can purchase an additional 500 monthly AI credits for $15.00 USD, plus applicable taxes.
Monthly AI credits renew on the 1st of each month at midnight Pacific time. Unused monthly credits don’t roll over.
Top-up credits
Instead of buying monthly AI credits, you can purchase one-time credits, known as top-up credits.
Top-up credits are added to your top-up reserve and carry over from month to month. Kajabi uses them only after monthly AI credits run out.
You can purchase 500 top-up credits for $15.00 USD, plus applicable taxes.
You can purchase up to 5,000 top-up credits at a time, and there is a maximum daily limit of 5,000 top-up credits (resets at midnight UTC).
Note:
Each expert agent you purchase includes a one-time bonus of 250 top-up credits.
Purchase or increase AI credits
To purchase or increase AI credits:
While viewing a video in the media library, click your credits balance (e.g., “0 credits remaining”).
Click Add credits.
Choose Monthly recurring or One-time top-up.
Choose your quantity.
Review the details, and click Confirm changes (for monthly credits) or Buy credits (for one-time top-ups).
After your purchase, you can use your AI credits right away.
On a monthly plan, you're charged a prorated amount for the rest of your billing period.
On an annual plan, monthly AI credits are billed monthly, separately from your plan. If this is your first paid extra billed monthly, you're charged the full monthly price today, and it renews on that date each month. If you already have a paid extra billed monthly (such as expert agents, backstage seats or the branded mobile app), you're charged a prorated amount until its next renewal date.
Notes:
Only the account owner can purchase AI credits.
If you have a scheduled update to your Kajabi subscription (e.g., plan change, canceling an add-on), you won’t be able to purchase, change, or cancel a monthly AI credit increase yourself until after the scheduled update is completed. You can still purchase one-time AI credit top-ups. If you prefer to make the change sooner, contact Kajabi Support.
You can also purchase AI credits under Settings > Subscription & Billing in the AI credits section (not visible on Kickstarter).
Cancel or reduce monthly AI credits
To cancel or reduce monthly AI credits:
From the dashboard, click Settings > Subscription & Billing.
On the overview tab, click Manage paid extras.
On the row related to your monthly AI credit increase, open the more options (...) menu.
Select Modify.
Lower the amount. To cancel all monthly AI credit increases, lower it to 0.
Click Confirm changes.
On a monthly plan, this change takes effect at the end of your current billing period. On an annual plan, your monthly AI credits are reduced right away and you get a prorated credit for the unused time.
Note:
You can’t lower your monthly AI credits below what you’ve already used in the current month.
View AI credit balance and usage
To view your AI credit balance and usage:
From the dashboard, click Settings > Subscription & Billing.
On the overview tab, scroll to the AI credits section.
Review the values. The section shows:
AI Credits remaining: the total you can use right now, monthly and top-up credits combined
Monthly: what's left of this month's monthly credits, and the date they reset
Top-up reserve: available top-up credits
Credits used: the minutes and credits each service (transcription, translation, dubbing) used this month
Error messages
You may encounter the following error messages:
You don't have enough credits to complete this action…
You don't have enough credits to complete this action…
This action needs more AI credits than you have left. Purchase additional AI credits or upgrade your plan.
Please add a billing address in your billing settings before purchasing credits.
Please add a billing address in your billing settings before purchasing credits.
Your account doesn't have a billing address yet, so the buy credits button is grayed out. Click Go to billing settings and add one.
Please add a payment method in your billing settings before purchasing credits.
Please add a payment method in your billing settings before purchasing credits.
Your account doesn't have a payment method yet, so the buy credits button is grayed out. Click Go to billing settings and add one.
Please add a payment method and a billing address in your billing settings before purchasing credits.
Please add a payment method and a billing address in your billing settings before purchasing credits.
Your account doesn't have a payment method or a billing address yet, so the buy credits button is grayed out. Click Go to billing settings and add both.
A recurring change is already scheduled. Contact [email protected] to modify it.
A recurring change is already scheduled. Contact [email protected] to modify it.
A change to your subscription is already scheduled, such as a plan change, so you can't change monthly AI credits right now. You can still purchase a one-time top-up. To change your monthly AI credits sooner, contact Kajabi Support.
Insufficient credits to transcribe this recording. Please purchase more in your plan settings.
Insufficient credits to transcribe this recording. Please purchase more in your plan settings.
You don't have enough AI credits left to transcribe the whole Kajabi Live recording. Nothing was transcribed. Purchase more AI credits, or wait until your monthly credits renew on the 1st.