Kajabi offers a free trial to help you familiarize yourself with the platform's capabilities before committing to a paid subscription. Below you will find frequently asked questions about the trial period, including its features, limitations, cancellation policies, and billing.
Features and limitations
While Kajabi makes most features available during the free trial, certain functionalities are locked until the account is activated with a paid subscription. These restricted features include:
Bulk importing contacts
Setting up a custom email domain
Editing site-wide email templates (Settings > Email templates)
Automation actions: Send a certificate, Send a single-use coupon, Grant an offer, Send an email, Register to an event
Despite these limitations, you can still add contacts organically via form submissions and utilize other platform functionalities. If you require access to restricted features immediately, activating a paid subscription is necessary, which will end the trial.
Cancellation policies and billing
If you cancel your trial before its scheduled end date, you will not be billed, and the authorization hold will not convert into a charge.
Trial extensions
Kajabi offers a maximum free trial period of 14 days, and extensions are not available once this period ends. If you wish to continue testing the platform after this timeframe, you will need to activate a paid subscription.
Key points to remember
Trial features: Most features are available, but some are limited, such as bulk contact importing and custom email setup.
Cancellation: Cancel your trial before its expiration to avoid any charges.
Duration: Trials run for 14 days, with no possibility of extension.
Activate a trial
You may activate your account at any time during your trial period to start using all the features included in your Kajabi plan.
Click on Settings from the Dashboard
Select Subscription & Billing
The date your trial automatically ends is listed in the banner at the top of this page
Click Change Plan to choose the Kajabi plan you would like to immediately activate.
