A Coaching Product upsell lets you advertise a follow-up Offer within your Coaching Product. When a coaching session is completed, an upsell Call to Action button appears and leads the member to an Offer checkout page to complete their purchase.
Coaching Product upsell vs. Offer upsell
Kajabi has two types of upsells, and they work differently depending on where they appear.
Coaching Product upsell: A Call to Action button inside a Product that directs the member to an Offer checkout page to complete a purchase.
Offer upsell (found under Sales > Pricing > Upsells): A post-purchase page shown to customers after checkout — fully customizable and separate from the product experience.
Add an upsell to a Coaching Product
Open the Products tab
Click Coaching
Click into your created Coaching product
Click Settings under that Coaching product's title
Scroll down to the Page Upsell section and toggle the Show upsell button after completed session button to on
Use the dropdown menu to select the Offer you want to use as the upsell
Use the Button Text field to add custom text for the Upsell Buy button
Click Save to keep and apply your changes
Note: You can only attach an Offer that contains a Coaching Product as an upsell. The Offer can include other Product types (e.g., courses, podcasts, community), but it must contain at least 1 Coaching Product. If you do not see your Offer listed in the upsell dropdown menu, then the Offer does not contain a Coaching Product.
What clients see
After the upsell has been selected and added to the Coaching Product, the upsell buy button shows inside each session's page once that session has been completed:
After every session has been completed in the Coaching program, the Coaching product's main package outline also displays the option to purchase your coaching upsell:
Note: If you have an older website template version, your clients may not have the upsell presented to them. Learn to update your website template.