Overview
The Disputes page provides a centralized location to track and manage all payment disputes associated with your Kajabi Payments account. You can view dispute details, customize your view, filter results, and export data for your records.
Note: Kajabi Payments is currently available to Kajabi Heroes whose businesses are registered in the United States, Canada, Australia, the United Arab Emirates, the United Kingdom, and select European countries.
Disputes
The Disputes page provides a detailed list of every dispute associated with your site. Use the search bar to quickly find disputes by entering a customer's name or email address.
In the table, you can click on the dispute amount, customer email, or offer title to view more details about the transaction. You can also sort disputes by status for easier management.
Dispute statuses
# of Days to Respond – You have XX days to submit a response to the dispute
Under Review – The dispute is being reviewed by the card issuer or BNPL provider
Dispute Won – The dispute was resolved in your favor
Dispute Lost – The dispute was decided in the customer's favor
Closed – The dispute was canceled or closed
Customize columns
You can customize the layout of your Disputes page in a way that best fits the needs of you and your business.
To customize your Dispute page columns:
Select the ... button for More Actions
Click Customize Columns
Reorder or toggle relevant data you want to see
Press Save to finish
Note: Your selections will be saved when column customizations have been made so you do not need to change settings every time you come back.
Filter disputes
Use the Filters button to narrow your search down by specifics.
You can filter by the dispute reason, status, amount, and more:
Export data
Click the Export button to export your dispute transaction data.
Navigate to Sales
Click Transactions
Select the Export button
Click Export Transactions
Exporting Transactions will allow you to select your exported date range
Press Export to finish
Your exported list will be emailed to the email address associated with your Kajabi account:
Download dispute data
Any previous filters you have applied to your disputed transactions, such as dispute reason, status, etc, will be applied to your dispute export.
Download the CSV from your email inbox:
Log into your email associated with your Kajabi account
Your exported list will be attached to an email from our support team
Open the email to access and download your CSV file
Your CSV file containing your Dispute data will include the following information:
Date
Dispute ID
Dispute Status
Dispute Reason
Amount
Offer Title
Offer ID
Member Email
Note: Exporting this report will notify the owner of the Kajabi account if the owner has selected to receive notifications when data is exported from their account. Learn to update email notification settings.