Connecting a custom domain to your Kajabi site allows you to use your own branded URL instead of the default Kajabi subdomain. This guide walks you through connecting your domain via nameservers, managing DNS settings, and setting up a custom email domain.

Purchase through a domain registrar

Before connecting a custom domain, you must first purchase and register a domain through a domain registrar. A few common domain registrars that Kajabi users have chosen are:

Connect a custom domain to Kajabi

To connect your custom domain via nameservers, you will need to replace the existing nameservers in your domain registrar with the unique nameservers that Kajabi has created for you.

Connect the custom domain

Warning: Back up your DNS records before changing Nameservers

If you use a webmail service (Google Workspace, Microsoft 365, etc.) on your custom domain, changing your Nameservers can break your email. Before you start:

Confirm who your webmail provider is.
Take a screenshot of all your existing DNS records, including MX (mail server) records.

From the Kajabi dashboard, click Settings.
Under Site settings, click Domain.
Click Set up custom domain.
Select Connect domain to Kajabi.
Enter your domain into the domain name text box, then click Next.
The next page shows you two unique Nameservers that Kajabi has created for you.
On a separate page, log into your domain registrar account and navigate to the DNS Settings. Kajabi assigns two nameservers to your domain, show on this screen. These are your actual nameservers - copy them exactly as displayed. They will look likejermaine.ns.cloudflare.com and joyce.ns.cloudflare.com
Note: Always refer to the Kajabi-provided nameservers displayed in your Domain settings or setup instructions for accuracy.
Navigate to your Nameservers in your Domain Registrar DNS settings.
Remove the existing Nameservers in your domain registrar.
Add the two Nameservers Kajabi has provided for you to your domain registrar.
On the Kajabi Domain Settings page, click Done, then verify domain.

DNS settings

If you have successfully connected your custom domain, you can access your Kajabi DNS settings.

To access your DNS settings in Kajabi:

From the Dashboard, click Settings.
Under Site settings, click Domain.
Click the connected domain name.

From here, you can view your DNS records and add the following custom records:

A
CNAME
MX
SRV
TXT

If you've previously connected a webmail service (i.e. Google Workspace, Microsoft 365) to your custom domain, check for the MX records in your Kajabi DNS settings after connecting your domain to make sure they imported correctly. Learn more about how to prevent an webmail disruption.

Limitations

Custom domains cannot contain "kajabi" in the URL (e.g., mybrand.kajabi.com is not allowed). Domains that include Kajabi trademarks will be rejected.
Each Kajabi site can have only one custom domain connected at a time.
If the domain is not yet registered with a domain registrar, you will see the error "is not a registered domain".
Root domains cannot use the CNAME method.
Kajabi doesn't host a bare root/apex domain directly — connecting one via the nameserver method automatically redirects it to the www version (see FAQ below).

Best practices

Allow up to 48–72 hours for DNS propagation before assuming the change failed. If verification fails after 72 hours, contact your registrar to ensure the name servers were applied correctly
Take screenshots of the original DNS records before changing name servers so you can recreate important records with the new DNS host
Do not remove Kajabi's name servers prematurely once verification starts

FAQs

Is Kajabi a domain registrar?

No, Kajabi is not a domain registrar as we do not register domains. Kajabi is a domain host and can also be a DNS provider, but this is only the case if a you connect your domain using the option that changes nameservers to the pair that we provide.

Does Kajabi provide SSL for domains?

Regardless of how the domain is connected to the Kajabi site, Kajabi provides SSL for the domain through Cloudflare.

How long does it take for my domain to connect?

DNS propagation can take up to 48–72 hours. Kajabi verification may complete sooner once the name servers are updated globally.

Why does my custom domain preview show mykajabi.com?

This is normal behavior when you preview from the editor — it always uses the mykajabi URL. Outside the editor, your site uses the connected custom domain. However, if the "Copy Link" option copies the .mykajabi.com URL, your custom domain should be reconnected.

Does Kajabi support URL masking?

URL masking means that a domain will be forwarded to another domain, but the browser address bar will remain the same. Kajabi does not support URL masking.

Should I use the nameserver method or a CNAME record?

Use the nameserver method for a root/apex domain (e.g. yourdomain.com) — Kajabi cannot verify a root domain through a CNAME record. Note that Kajabi doesn't serve the bare root domain directly: connecting one via nameservers automatically creates the www version of your domain and redirects the root domain to it, so yourdomain.com and www.yourdomain.com both work for visitors.

Use a CNAME record for a subdomain (e.g. courses.yourdomain.com), or for a root domain when you can't change nameservers (see the apex workaround below).

Setting up a CNAME (subdomain method):

From the Kajabi dashboard, go to Settings > Site settings > Domain.
Click Set up custom domain, then select Create subdomain for Kajabi site.
Enter your domain and subdomain (e.g. www), then click Next. Kajabi shows the exact CNAME Host and Target/Value to use — this screen is always the source of truth. The target value can differ per account, so always use what's shown on your own setup screen.
In your DNS provider, add a new record: Type CNAME, Host/Name the subdomain shown by Kajabi, Target/Value the value shown by Kajabi. Do not delete or edit any existing records.
If you use Cloudflare: set the new CNAME record's Proxy status to "DNS Only" (grey cloud), not "Proxied" (orange cloud). A proxied CNAME causes SSL errors or a Cloudflare Error 1014 (CNAME Cross-User Banned). If you've already set up the record and see either of those errors, check this toggle first.
Back in Kajabi, click Done, then verify domain.

Warning: Never point a Kajabi CNAME record to a third-party value such as mailgun.org — that target is for Kajabi's email-sending domain setup, not for connecting your website domain or subdomain. Always copy the Host and Target values shown on your Kajabi domain setup screen for the feature you're configuring.

Can I connect a subdomain?

Yes. Use the CNAME/subdomain method described above — you do not need to change your nameservers to connect a subdomain.

Can I connect a root (apex) domain without changing nameservers?

Not directly — Kajabi requires the nameserver method for root domains, and a root domain cannot use a CNAME record. If you can't or don't want to change nameservers, connect your www subdomain to Kajabi using the CNAME method above, then redirect the root domain to www at your registrar or DNS provider:

Most registrars (GoDaddy, Namecheap, Porkbun, etc.) have a URL forwarding or domain forwarding setting — point yourdomain.com to https://www.yourdomain.com.
If you use Cloudflare, add a Page Rule instead: forward yourdomain.com/* (Forwarding URL, 301) to https://www.yourdomain.com/$1, and add a second rule for yourdomain.com/* set to Always Use HTTPS.

This gets both yourdomain.com and www.yourdomain.com working without ever changing nameservers, and avoids Cloudflare Error 1014, which happens specifically when a root-domain CNAME is proxied through Cloudflare.

What if my registrar won't let me change name servers?

Wix domains: Wix does not allow customers to change nameservers on Wix-registered domains. If your domain is registered through Wix, you cannot use the nameserver method. Use the CNAME/subdomain method instead: connect www.yourdomain.com to Kajabi via CNAME (see Should I use the nameserver method or a CNAME record? above), then redirect your root domain to www using Wix's built-in domain forwarding under Domains > Manage > Redirect domain.

Contact your registrar's support. If they can't change name servers, you can move DNS hosting to a provider that allows name server updates or ask Kajabi support for alternatives.

How do I confirm my domain is verified?

After clicking Done, verify domain, check the domain settings page in Kajabi. The status should move from Pending → Verifying → Connected. This may take 24–72 hours to verify.

To independently confirm nameserver propagation at any point during that window:

Go to WhatsMyDNS and enter your domain.
Select NS as the record type.
Confirm the results show the two Kajabi-provided nameservers (for example, jermaine.ns.cloudflare.com and joyce.ns.cloudflare.com) across the majority of global locations.

If the lookup still shows your registrar's nameservers, propagation is still in progress. If it shows Kajabi's nameservers globally but the status in Kajabi hasn't updated to Connected after 72 hours, try disconnecting and reconnecting.

DNS provider resources:

GoDaddy

Namecheap

Porkbun

See Porkbun's How to Change Nameservers guide.

Bluehost

See Bluehost's How to Navigate the Nameservers Tab guide.

Domain.com

See How to manage nameservers.

Domain glossary

Term	Also Known As	Description/Use Case
Domain Name	custom domain	A domain name is an address that people use to visit your website on the internet. Examples: google.com, kajabi.com, fb.com
Domain Provider	domain registrar, domain host	A domain provider is a company that registers your domain name for you. Typically, you purchase a domain on a subscription basis, and you pay a regular fee to your domain provider to keep using your domain name.
Root Domain	base domain, top-level domain and second-level domain	Is the domain name that you purchase from your domain provider. A root domain has a top-level domain (TLD) extension such as .com, .org, or .net, but it does not contain a prefix such as www. An example of a root domain is kajabi.com.
Subdomain	—	Is a subset of your root domain that you add as a prefix to your root domain. For example, in the URL member.kajabi.com, kajabi.com is the root domain and member is the subdomain.
DNS	DNS records, DNS settings, resource records, DNS file zone	The Domain Name System is the phonebook of the internet. DNS translates domain names to IP addresses so browsers can load Internet resources.
A Record	Address record, host record	A record maps a domain name to the IP address of the computer hosting the domain.
CNAME record	CNAME resource record, alias	Direct browser requests to an origin web server via a hostname like www.example.com instead of an IP address. Make sure it is pointed to a hostname with a valid IP address.
MX Record	—	This DNS record points a domain name to a mail server and is used to process emails through your custom domain.
SPF Record	—	This record is used to verify your sender custom email address. It also prevents emails from being flagged as spam or spoofing.
DKIM Record	—	This is an authentication record that signs emails with a digital signature. It allows the receiver to check that an email message was sent and authorized by the owner of that domain.
SSL Certificate	—	This is a security protocol that creates a safe connection between a server and a browser to secure your and your customers' information.
Time to Live (TTL)	—	This is the value of your domain that determines how frequently your DNS records are updated. All domain DNS records have a TTL value. For example, if a record has a TTL of 86400 seconds, then it takes up to 24 hours to go into effect. Changing a record's TTL affects how long it takes any subsequent change to happen.
WHOIS	—	https://who.is/ This is a service or tool you can use to look up information about the owner of a domain name.
301 redirect	—	Means that the page has permanently moved to a new location.
302 redirect	—	Means that the move is only temporary.
Propagation	—	DNS propagation is the delay before a domain or address change is fully recognized everywhere on the internet.
Cache	—	A computer memory with very short access time used for storage of frequently or recently used instructions or data.