A chat box in a live webinar Funnel lets you interact with your audience in real time during a YouTube Live stream. This feature is only available with the Legacy Webinar Funnel using YouTube Live — it will not display with a pre-recorded webinar or the Zoom Webinar Funnel.
Note: The Legacy Webinar Funnel, Live Webinar (YouTube Live), is required to enable a chat box. The chat box will not display with a pre-recorded webinar or the Zoom Webinar Funnel.
Create a Webinar Funnel
Log into your Kajabi account
Open the Marketing tab from the Dashboard
Click Funnels
Click + New Funnel
Navigate to the bottom of the page and select Legacy Funnels
From the selection of Legacy Funnels, choose Webinar then click Create Funnel
In the Webinar Type dropdown, be sure to select Live Webinar (YouTube Live)
Select the Time and Date of the Webinar, the Time Zone, and an Offer you would like your Webinar viewers to purchase
Set up YouTube Live
In your YouTube Studio dashboard, click Create then select Go Live
Configure YouTube Live settings
Create a title and select Public or Unlisted
Select No, it's not made for kids for the Audience Type
Note: YouTube Live chat is only available if your live stream's audience is set for not made for kids.
Scroll down and click More Options
Click Advanced Settings
Ensure that Allow Chat is enabled
Return to the Basic Settings and click Next. This will launch a streaming preview to attach as the Thumbnail
If you wish to upload a custom image for the Thumbnail or Retake Thumbnail, hover over the image and select your desired option
In the Popup, click Share
Copy the ID at the end of the link to your clipboard, in this example:
https://youtu.be/PXI4Y76qHZQ
Connect YouTube Live to the Funnel
Head back into the Kajabi Funnel page and click into Webinar Room
Select YouTube Live in the sidebar on the right and paste the ID into Video ID
Make sure to check Show Chat
Click Save to keep your changes
Fill out the remaining steps in the Funnel Checklist to finish your Webinar Funnel with YouTube Live.