Skip to main content

Set up automated emails in Stripe for failed payments

Configure Stripe to automatically email customers when a payment fails.

When a customer's payment fails, automated emails can help recover the payment by prompting them to update their payment method. Stripe allows you to configure these emails to include a payment invoice, making it easy for customers to complete their payment.

Set up automated emails for payment failures

  • Log into your Stripe account

  • Click the gear icon to open your Settings

  • Under the Billing section, select Subscriptions and Emails

  • Then, toggle on Send emails to customers to update failed card payment methods

Stripe email settings

Click image to enlarge

  • Customize your email template by clicking the eye symbol

Read Stripe's Support Guide for details.

Did this answer your question?