Start a conversation
Kajabi offers two support channels: chat and email.
When you start a conversation, usually our AI Agent, Fin, will respond first. Fin can answer questions about Kajabi, help you get access to your account, and assist with billing. If necessary, Fin will loop in a team member to assist.
Tip: When you start a conversation, provide a detailed description of what you need help with. It also may be helpful to include a screenshot.
Chat
From the Kajabi dashboard, click your name on the top-right.
Click Contact support.
The conversation widget will open on the help center.
Click Start a conversation.
Tip:
In a chat, you can drag and drop or attach images, videos, or files. You can click the icon to transcribe your voice, if you prefer not to type.
If there is a queue to connect to a team member, you can see your position in the queue.
Team members will typically handle chats live, so you can expect quick responses after you're connected.
If your conversation is related to certain teams, your chat will not be handled live. Fin or a team member will inform you if this is the case. Feel free to step away from the chat and you'll be notified via email when there is a response.
If you're unable to see the conversation widget, make sure you're not blocking cookies or using an ad/script blocker browser extension.
How Kajabi verifies your account in chat
When you start a chat from inside Kajabi, we automatically verify you using the account you're logged into. This helps us to identify you.
To chat under a different account:
If necessary, log into the Kajabi account.
From the Kajabi dashboard, click your name on the top-right.
Click Contact support.
The conversation widget will open on the help center.
Click Start a conversation.
Choose an email below based on what you need help with.
Team | When | Hours (PT) | |
Technical Support | You need help using Kajabi | 24/7 | |
Billing | You need help with billing for your Kajabi subscription | 24/7 | |
Kajabi Payments | You need help with Kajabi Payments or Cart | Weekdays: 12am–5:30pm / Weekends: 10:30am–7pm | |
Branded Mobile Apps | You need help with your branded mobile app | Weekdays: 9am–5:30pm |
Note: All times above are Pacific Time.
View conversations
On the Messages tab of the conversation widget, you'll find a link to the customer portal. On this portal, you can view conversations you've started with Kajabi Support.
You can access the portal directly at this link:
Notes:
The customer portal is available for owners and users of active Kajabi accounts.
Owners can view all conversations started by owners/users within their account.
If you're seeing a message that you're not logged in, then follow the steps to start a chat conversation above. Then, click the customer portal link again.