Contacts Overview
62 articles
Contacts Tab Overview
Contact Preview Overview
How to Import Contacts Into Kajabi
How to Manually Add a New Customer to Your Site
How to Edit Your Contact's Information
How to Check for Duplicate Contacts
How to Merge Contacts
Contact Search Improvements
Defining Contacts Tab Filters
Applying Filters to Your Contacts Tab
Approaching Contact Limits
How to Unsubscribe a Contact From Marketing Emails
How to Pause Your Customer's Subscription or Payment Plan
How to Revoke a Customer's Product Access
How to Cancel Your Customer's Subscription
How to Enable and Disable Customer Subscription Self-Cancelations
How to Delete a Contact
Why didn’t my new customer receive an email containing their login information?
Does the system use Single Sign-On (SSO)?
What do my Customers see?
Can I export registrations (for In Person Trainings and Webinars) and/or sold digital courses including product details (xlsx or Json)?
Can multiple learners be linked to one customer account?
Can I export a history of all products bought by customer and date?
What is the difference between Insights and Analytics?
Email & Contact List Enhancement FAQs
Having Issues Formatting a CSV for Contact Imports
How to Use Google Sheets to Combine First and Last Name
What is the difference between revoking an Offer and payment cancelations?
What is the difference between a customer, contact, and a subscriber?
What does the Subscription Status mean?
Will my customers have lifetime access to my products?
Can I resubscribe a contact if I accidentally unsubscribe them?
Purchase Information Page Overview
Can I create a custom Affiliate Signup Page?
Transaction Details Page Overview
Why are my contact names not displayed in the Contacts tab?
What is Gravatar?
How to Segment Your Contacts
How to Refund Your Customers
How to Use Tags
How Your Customers Can Update Their Credit Card Information
How to Manage Your Contacts Profiles
What To Do If Your Customers Can't Log In
How to Change a Customer's Start Date
How to Add a Note to a Contact Profile
How to Reset Your Customer's Password
How to Define Customer Activity
How to Troubleshoot "We Could Not Deliver Email" Message For Your Customers
Do comments in a Product remain for Customers that have their Offer access revoked?
How Your Customers Can Update Their Information
How Your Customers Can Update Their Email Preferences
How to Perform Bulk Actions in the Contacts tab
How to Export Your Contacts
How to Collect Additional Information From Existing Contacts
How Kajabi Reminds Your New Customers to Log In
Muting Customers in Your Contacts Tab
Hiding Your Contacts
How to Re-Engage Inactive Subscribers
How Auto Unsubscribe Helps You Maintain a Healthy Mailing List
How Email Address Validation and Contact Exclusion Helps You Maintain a Healthy Mailing List
How ReCaptcha Helps You Maintain a Healthy Mailing List
Contact Exclusion Overview and FAQ