We have made improvements to the Customer Welcome Email Template to help you create an improved onboarding experience for you and your customers.
What is the Customer Welcome Email? The Customer Welcome Email is sent when you grant an Offer to a customer for the first time. This email notifies your customer of their granted Offer and invites them to finish setting up their account by creating their login credentials.
We heard from many of you that your customers have issues getting through the sign-up flow when they are granted an Offer. Previously, the Customer Welcome Email required your customer to copy and paste their temporary account password to access their account. However, copying and pasting a password to a login page feels clunky and confusing and can lead to customers never seeing the email due to spam boxing.
To help alleviate some of your support volume and administrative headaches, we have removed the plain text login credentials and replaced them with a magic link for your customers to create their own password.
Now, instead of a temporary password your customers have to copy and paste, there is a link included in the email that leads your customers to create their own password:
Your customers will experience a cleaner, faster sign-up experience, and these emails will reach inboxes at a higher rate -- allowing your audience to engage with your site easier than ever.
If you have made any customizations to your site's Customer Welcome Email Template prior to this update, your customizations will remain with no change to the email. If you wish to update your email version to maximize your inbox rate, you can restore your email template to the default email template. This will restore the default and update your email template to include the magic link to set up their password.
To restore the default email template:
- Open the Settings tab at the bottom left-hand corner of your Dashboard.
- Then, select Email Templates from your Site Settings.
- Locate the Member Welcome Email.
- Select the pencil icon next to the email template to access the text editor of the email template.
- Then, click Remove Customization:
This will reset your email with the new default template.
Have more questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!