Have questions about taxes related to your Kajabi account? We've put together a few frequently asked questions to help!
FAQ
Why am I being charged tax*?
Kajabi collects tax from customers based on applicable laws. Kajabi calculates the exact tax for each customer and includes it in the invoice.
*All references to tax in this article, as it relates to your Kajabi subscription, refer to applicable sales tax, VAT, or GST.
How is tax calculated?
Tax will be calculated based on the billing address listed on your account. Tax rates vary by location. You can find the amount of tax charged on your Kajabi subscription as a separate line item on your monthly invoice.
What if my organization is exempt from taxes?
Some nonprofit, charitable, religious, scientific, or educational organizations may be exempt from tax.
If you're a Kajabi customer and would like to apply for tax exemption, please submit your exemption certificate to [email protected].
Kajabi Heroes with tax numbers may submit their tax number for verification to become tax exempt.
How do I enter my tax ID number for verification?
To enter your tax number into Kajabi for validation:
Click Edit details on the "Billing info" section.
Click Edit address.
Enter your tax number.
In the last field, enter your tax number. If applicable, select your tax type from the dropdown.
Click Save changes.
How do I know if my tax number is verified?
After entering your tax number, the system will display a badge next to your tax number under Billing settings, indicating the status:
Verified: The tax number was successfully verified by external tax authorities and tax exemption has been provided.
Pending: The tax number has been sent to external tax authorities to be validated.
Unverified: The tax number was not able to be verified by external tax authorities.
Accepted: We are unable to verify the tax number for your region but tax exemption has been approved via other criteria.
Validated (for Australian Heroes only): your ABN has been validated. If you are also GST registered you will be tax-exempt. If you are not GST registered your subscription will be subject to tax.
Unavailable: Your current region is not supported for tax exemption regardless of tax number entry. These regions include: Quebec, Mexico, Switzerland, South Africa, Indonesia.
How can I ensure my tax number will be verified?
After entering your tax number, Kajabi will verify it with the appropriate government databases to validate tax exemption.
Every region has a slightly different tax number format. Be sure to enter your tax number exactly as your government provides it to you.
Check the list below to help you enter the correct format of your tax number.
You are responsible for entering your tax number correctly.
Locate your country to reference the proper format for your tax number:
Country | Description | Example |
Australia | Australian Business Number (AU ABN) | 12345678912 |
Australia | Australian Taxation Office Reference Number | 123456789123 |
Australia | Goods and Service Tax (GST) | 12 345 678 912 |
Austria | European VAT number | ATU12345678 |
Belgium | European VAT number | BE0123456789 |
Brazil | Brazilian CNPJ number | 01.234.456/5432-10 |
Brazil | Brazilian CPF number | 123.456.789-87 |
Bulgaria | Bulgaria Unified Identification Code | 123456789 |
Bulgaria | European VAT number | BG0123456789 |
Canada | Canadian BN | 123456789 |
Canada | Canadian GST/HST number | 123456789RT0002 |
Canada | Canadian PST number (British Columbia) | PST-1234-5678 |
Canada | Canadian PST number (Manitoba) | 123456-7 |
Canada | Canadian PST number (Saskatchewan) | 1234567 |
Canada | Canadian QST number (Québec) | 1234567890TQ1234 |
Chile | Chilean TIN | 12.345.678-K |
Croatia | European VAT number | HR12345678912 |
Cyprus | European VAT number | CY12345678Z |
Czech Republic | European VAT number | CZ1234567890 |
Denmark | European VAT number | DK12345678 |
Egypt | Egyptian Tax Identification Number | 123456789 |
Estonia | European VAT number | EE123456789 |
EU | European One Stop Shop VAT number for non-Union scheme | EU123456789 |
Finland | European VAT number | FI12345678 |
France | European VAT number | FRAB123456789 |
Georgia | Georgian VAT | 123456789 |
Germany | European VAT number | DE123456789 |
Greece | European VAT number | EL123456789 |
Hong Kong | Hong Kong BR number | 12345678 |
Hungary | European VAT number | HU12345678912 |
Hungary | Hungary tax number (adószám) | 12345678-1-23 |
Iceland | Icelandic VAT | 123456 |
India | Indian GST number | 12ABCDE3456FGZH |
Indonesia | Indonesian NPWP number | 12.345.678.9-012.345 |
Ireland | European VAT number | IE1234567AB |
Israel | Israel VAT | 000012345 |
Italy | European VAT number | IT12345678912 |
Japan | Japanese Corporate Number (*Hōjin Bangō*) | 1234567891234 |
Japan | Japanese Registered Foreign Businesses' Registration Number (*Tōroku Kokugai Jigyōsha no Tōroku Bangō*) | 12345 |
Japan | Japanese Tax Registration Number (*Tōroku Bangō*) | T1234567891234 |
Kenya | Kenya Revenue Authority Personal Identification Number | P000111111A |
Latvia | European VAT number | LV12345678912 |
Liechtenstein | Liechtensteinian UID number | CHE123456789 |
Lithuania | European VAT number | LT123456789123 |
Luxembourg | European VAT number | LU12345678 |
Malaysia | Malaysian FRP number | 12345678 |
Malaysia | Malaysian ITN | C 1234567890 |
Malaysia | Malaysian SST number | A12-3456-78912345 |
Malta | European VAT number | MT12345678 |
Mexico | Mexican RFC number | ABC010203AB9 |
Netherlands | European VAT number | NL123456789B12 |
New Zealand | New Zealand GST number | 123456789 |
Norway | Norwegian VAT number | 123456789MVA |
Philippines | Philippines Tax Identification Number | 123456789012 |
Poland | European VAT number | PL1234567890 |
Portugal | European VAT number | PT123456789 |
Romania | European VAT number | RO1234567891 |
Russia | Russian INN | 1234567891 |
Russia | Russian KPP | 123456789 |
Saudi Arabia | Saudi Arabia VAT | 123456789012345 |
Singapore | Singaporean GST | M12345678X |
Singapore | Singaporean UEN | 123456789F |
Slovakia | European VAT number | SK1234567891 |
Slovenia | European VAT number | SI12345678 |
Slovenia | Slovenia tax number (davčna številka) | 12345678 |
South Africa | South African VAT number | 4123456789 |
South Korea | Korean BRN | 123-45-67890 |
Spain | Spanish NIF number (previously Spanish CIF number) | A12345678 |
Spain | European VAT number | ESA1234567Z |
Sweden | European VAT number | SE123456789123 |
Switzerland | Switzerland VAT number | CHE-123.456.789 MWST |
Taiwan | Taiwanese VAT | 12345678 |
Thailand | Thai VAT | 1234567891234 |
Turkey | Turkish Tax Identification Number | 0123456789 |
Ukraine | Ukrainian VAT | 123456789 |
United Arab Emirates | United Arab Emirates TRN | 123456789012345 |
United Kingdom | Northern Ireland VAT number | XI123456789 |
United Kingdom | United Kingdom VAT number | GB123456789 |
United States | United States EIN | 12-3456789 |
What can I do if my tax number is still not verified?
If your tax number is not verified, double-check that you have entered your tax number in the exact format shown for your country in this table. If you have confirmed your tax number is in the correct format for your country, we recommend contacting your local tax authority and asking them for confirmation of your tax exemption status.
Will this impact the fees my customers pay?
No, tax is only applied to your Kajabi subscription. Your customer’s pricing will not change.