How to Customize Your Community Email Notifications

Kayla M.

Updated

Add your branding and customize your business information when your community members receive email notifications about your Community. Choose which types of email notifications your members will and won't receive.


In this article:


Email controls

Manage your members’ email notifications to notify them about their Circles, Challenges, Meetups, Live Rooms, and Announcements.

To enable or disable each type of member email notifications:

  • Open your Community.
  • Click Settings:

Help_Center.png

  • Select Email Notifications.
  • On the “Email controls” tab, click each toggle on or off as desired to enable or disable notification emails for Circles, Challenges, Meetups, Live Rooms, and Announcements. A black toggle means that a setting is on, and a gray toggle means that a setting is off:

Help_Center.png

When you toggle on email notifications for a Community feature, you’ll see additional settings options giving you more granular control over which types of notifications to enable or disable within that feature.

Circles

For Circles, enable or disable email notifications for:

  • Circle Message Replies. Send an email when someone replies to another person’s Circle message.
  • Direct Message. Send an email when someone sends another person a direct message.
  • Circle Message Mention. Send an email when someone’s name gets mentioned in a Circle.

Meetups

For Meetups, enable or disable email notifications for:

  • Reminder Email - 1 day. Send a reminder 1 day before the start date.
  • Reminder Email - 1 hour. Send a reminder 1 hour before the start time.
  • Meetup Starting. Send a reminder when the meetup is starting.
  • Meetup Created. Send a reminder when a new meetup is created.
  • Meetup Rescheduled. Send a reminder when a meetup is rescheduled.
  • Meetup Cancelled. Send a reminder when a meetup is cancelled.

Announcements

For Announcements, enable or disable email notifications for:

  • Global announcement. Send an email to all members when a global Announcement is created.
  • Circle announcement. Send an email to Circle members when an Announcement is created in the Circle.

To enable or disable the granular email notification settings:

  • Use the checkbox to the left of each email notification setting to turn it on or off. A black checkbox means that a setting is on, and a white checkbox means that a setting is off.
  • When you’re done adjusting your settings, click Save to apply your changes.

Weekly Digest

For Weekly Digest, enable or disable email notifications to include the following content in your weekly digest:

  • Announcements. Weekly digest includes current announcements.
  • Challenges to complete. Weekly digest includes challenges to complete.
  • Community stats. Weekly digest includes community stats.
  • Popular conversations. Weekly digest includes popular conversations.
  • Upcoming meetups. Weekly digest includes upcoming meetups.

Email customization

Select the “Email Customization” tab in your Email Notifications settings to update the branding and footer information that appears on your Community email notifications:

Email Customization Tab.png

Branding

Customize the look and feel of your email notifications to match your branding by adding a logo, accent color, and font color:9EF7ADDC-8D9C-40BC-A59F-D10E8DEA8365.png

Example email notification:

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Footer

Update the information shown on your email’s footer, including your company address, company name, and any other links you would like to include (e.g., support link, privacy policy, terms and conditions, etc.):

6A8CE1FD-6D41-467E-881F-AFE540F4D83D.png

Note:
If you don't update your marketing contact address in your Community Email Notifications settings, the default address will be Kajabi's company address: Kajabi, LLC, 17100 Laguna Canyon Rd. #100, Irvine, CA, 92618, USA. The Marketing Contact Address located in your Marketing Settings has no impact on the Community Email Notifications.

Example email notification footer:

727C1732-E810-4123-BEEA-0DFCC3878ABB.png

And that’s how you can customize the email notifications sent to your community members! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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