Subscriptions

Bryan N.
calendar_month Updated

Learn how to view and export detailed Subscription information.

In this article:

Subscriptions 

Review the Subscriptions page to easily view a record of all of your subscription purchases. The table is automatically filtered to Active subscriptions for easy access to manage.

 

On the table, you can view statuses and click directly on the amount, customer name, or offer title to view more information about the purchase. You can view the subscription in more detail and pause/resume or cancel payments from the overflow menu on the table.

 

Understanding Statuses

Export Data and Customize Columns

Click the overflow menu to export your subscription data as well as customize the order of the columns and data that will display on the table. 

To export your subscription records as a CSV file:

  • Navigate to Sales.
  • Click Subscriptions.
  • Select the  … button for More Actions.
  • Click Export Subscriptions.

Your exported list will be emailed to the email address associated with your Kajabi account from Kajabi Support. 

Download your exported report

Download the CSV from your email inbox:

  • Log into your email associated with your Kajabi account.
  • Your exported list will be attached to an email from Kajabi Support with the Subject Line (e.g., Subscription export process completed).
  • Open the email to access and download your CSV file.

Your CSV file containing your subscription records will include the following information:

  • Subscription ID
  • Setup Up Fee
  • Amount
  • Currency
  • Interval (weekly, monthly)
  • Type
  • Status
  • Trial Ends Date
  • Canceled On Date
  • Next Payment Date
  • Customer ID
  • Customer Name
  • Customer Email
  • Offer ID
  • Offer Title
  • Provider
  • Provider ID
  • Created At
  • Coupon Used
Note:
Exporting this report will notify the owner of the Kajabi account if the owner has selected to receive notifications data is exported from their account. Learn to update email notification settings.

To customize your table’s columns and layout:

  • Select the  … button for More Actions.
  • Click Table Properties
  • Reorder or toggle relevant data you want to see.
  • Press Apply to finish:

Subscriptions.jpg

How to Filter Your Search

Looking to filter your search further? Use the Filters button to narrow your search down by specifics.

 

You can filter by offer title, coupon used, payment type, status, date, and more.

And that's how to use the Subscriptions page! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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