Although we wish they didn't, subscription cancelations happen. Show your Members how to cancel their subscription from your site through Stripe and Paypal.
In this article:
First, you will need to enable the Subscription Cancellations feature on your account.
- Go to the Settings tab from the dashboard.
- Select Subscription Cancelation under the Site Settings header.
- Toggle on/off the option for a Member to cancel their subscription.
Now, your Members can manually cancel their subscription from their account.
- A Member will log in to their account.
- Click on their Avatar in the top right of the page.
- Select Settings from the dropdown.
- Click Billing Info in the top right of the page:
Depending on the Offer they wish to cancel and the payment method used to purchase the Offer, they can cancel their subscription:
Stripe
- Select the Cancel button:
After your Member clicks Cancel, they will be prompted to confirm their cancellation:
Once confirmed, they will lose access to their Offer Subscription at the end of the next billing cycle.
Paypal
- Click Manage Subscription in Paypal
Your Member will then be redirected to their PayPal account in the Payments tab. If your Member is not logged in, they will be prompted to log in to their PayPal account.
- Click Payments in the top menu.
- Select Manage automatic payments under the "Automatic payments" section.
- Select the merchant whose agreement they want to cancel in the left sidebar.
- Click the Cancel button.
- Confirm their wish to cancel and click Cancel Automatic Payments:
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Once confirmed, they will lose access to their Offer Subscription at the end of the next billing cycle.