If your members payment information needs to be updated, they can do so in their user settings. Learn where and how your Members can update their payment information so you can guide them through the process, or simply send your members the link to this tutorial.
Note:
The Billing Info tab will not display if the Member was granted the Offer or if the Member purchased your Offer with PayPal. If your Member has purchased recurring subscription Offers with Stripe and PayPal, the Member can update their billing information for Stripe and manage their subscription in PayPal.
To update their card on file:
- After logging in, they must click into their Avatar in the top right corner of the page.
- Then, select Settings from the dropdown.
- Click Billing Info in the top right corner of the page:
- Then, click the Change Card button:
Learn How Your Member Can Edit Their Information for more details.