In this article:
Updating member information
Your Members can update their information including email preferences, billing information, and password by logging into their account to access their member settings.
If your Member wishes to update their member details collected in a Form (e.g., address, phone number, custom fields) they will need to submit a new Form using their account email address.
Unfamiliar with Forms in Kajabi? Learn more
How to access member settings:
- After logging in, they must click into their Avatar in the top right corner of the page.
- Then, select Settings from the dropdown.
- Here they can edit their information:
Defining the member settings
- Full Name
- Time Zone
- Email Notification Preferences
- Upload and change their Avatar image.
Your Members can edit their information displayed in a Community Product.
Their Social Profile will appear in your Community when other Community Members hover over their avatar:
Your Member can update their Password from their Profile Settings.
Your Member can view all the Offers they have purchased and the Products they have been granted access to.
Member billing information
- View, Replace, and Remove their Credit Card Information
- View or Cancel their Active Subscriptions
Read How Your Member Can Manually Cancel Their Subscription for more details.
Member profile details
What is the Member Details?
The Member Details contain your Members information including:
- External user id for third party integrations
- Contact Information
- Custom Fields
Read How to Edit Your Contact's Information for details.
Can my members update their details on their own?
Absolutely! Build this feature onto your site with the tools available on Kajabi: Forms and Pages.
To provide access to your members to update their member profile details, create a page with a form containing all the custom fields that can be updated (e.g., name, address, phone number, custom fields). Learn to create a page with a form
These fields will vary depending on the custom fields you create within your Forms. Be sure to include all the form fields you wish to make editable by your members.
Include messaging on your page to ensure that your members submit the Form with the same email address registered to their existing account:
Then, share this page by linking it to a page on your site (e.g., homepage, email campaigns, Pipeline Pages, Product Pages). The key is to share the page from an easy-to-access location. Learn to copy your page link