Diagnosing, Locating, and Removing Malware

Malware is the common name for a number of malicious software varieties such as viruses, ransomware, and spyware that are designed to cause damage to data or gain unauthorized access to a network. Follow our guide to learn how to diagnose, locate, and remove malware from your Kajabi Site. 

In this Article

• What is Malware?
• How do I remove it?
• Where do I look?

What is Malware?

Malware is software that is designed with the intent to cause damage to a computer, server, client, or computer network. Malware comes in a wide variety, such as; computer viruses, worms, Trojan horses, ransomware, spyware, adware, etc.

If you have found yourself the victim of malware, it is most likely to have been acquired through an inadequate or dangerous browser extension. After downloading, it may have given access to inject malicious scripts into the source code of the pages while you are logged into the admin side of the editor.

Do I have Malware?

If you're reading this, chances are you're pulling your hair out from frustration. So, here's a reminder to take a few deep breaths and know that we are here for you. First things first, is it Malware? There may be a chance you are a victim of Malware if your site is suffering any of the following symptoms; abnormally slow load times, attempting redirects, notifying antivirus software, showing an icon that is out of place, or if your site is showing general strange behaviors. 

If you are suspicious of Malware in your Kajabi site:

• First, remove any browser extension that may not be 100% safe.
• Then, uninstall and reinstall your browser.
• Lastly, perform a malware/antivirus scan.

How do I remove it?

All that is required to remove Malware is locating the scripts, deleting them, and then save the changes. The complicated (and frankly, tedious) part is locating every location that the scripts have been placed - if it’s in one place, chances are there are many other affected areas.

Here's a list of a few common names of malicious scripts to look out for:

1. Proudflex
2. Promclickapp
3. Linkangood
4. Protesidenext
5. Plankjock

In your source code, the Malware script will look similar to:

<script type=“text/javascript”src=“//proudflex.org/fakemalware.js”></script>

Where do I look?

Simply put: anywhere that includes a Source Code Editor < > . This tool will be located in areas where you can add text content to a page or email. If it appears to be a foreign script that shouldn’t be there - chances are that it shouldn’t. 

Below is a list laid out of all of the different areas to look for Malware script. If you believe your site has been infected with malicious script, take the time to scan through these features: