The Subscription Status is an important indicator as to whether or not your contacts are subscribed to receive your marketing emails.
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Subscription status
The Subscription status is located in the Email Marketing column in your Contacts tab:
A contact is added to your site by manually adding them to your Contacts tab or by subscribing through a Form or Automation. By subscribing, your new contacts give you permission to send email campaigns to their subscribed email address.
With Kajabi, your Contacts tab makes it easy for you to view the contacts that are subscribed or not subscribed!
Subscribed
Subscribed contacts are subscribed to receive your marketing emails.
Their Subscription Status will display in your Contacts tab as "Subscribed" under the Email Marketing column:
Unsubscribed
Unsubscribed contacts will not receive your marketing emails.
There are many ways a contact can be unsubscribed from your marketing emails. To help you understand the unsubscribe action, Kajabi includes the following indicators in the Email Marketing column:
- Manual Unsubscribe: You or one of your authorized users unsubscribed the contact. Or the contact manually unsubscribed from your email marketing by updating their email preferences from their account.
- Opted out: Contact opted out from receiving your marketing emails by clicking unsubscribe in the footer of the email received.
- Bounced: Automatically unsubscribed as a result of a hard-bounced email.
- Marked spam: Contact marked the email as spam in their inbox.
- Never Subscribed: Contact was added to the Contacts tab without ever subscribing to marketing emails.
Excluded
Excluded contacts are subscribed to your marketing emails but are ineligible to receive your marketing emails due to their lack of engagement and high-risk status.
Learn more about contact exclusion.
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