Have questions about Kajabi Access? We've put together a few Frequently Asked Questions to help!
In this article:
What is Kajabi Access?
Kajabi Access is designed to maximize your success on Kajabi with:
- One-on-one Sessions with a Customer Success Manager.
- Hero Hub (Weekly office hours hosted by the Customer Success team).
- Doubled quotas across your plan (e.g., doubled Products, doubled Funnels).
- Access to the code editor.
- Early access to the latest Kajabi products and features.
But it doesn't stop there. With Kajabi Access look forward to more exclusive offerings to come!
Kajabi Access FAQs
How much does it cost?
You can add Kajabi Access to your existing Kajabi plan for $99 per month. It is available as an add-on to all monthly and annual plans.
How do I sign up?
- New to Kajabi? Click here to select your membership plan + Access.
- Currently a Kajabi customer? Click here to upgrade in the Kajabi app to a plan with Access.
How do I find my Access Dashboard?
Under the Settings section of Kajabi, you will see a tab titled Access, where you will be taken to your Access dashboard.
There you can schedule your success sessions and secure your seat for the Hero Hub office hour. Learn more
Are Access subscribers free to schedule their 1-on-1 calls? Or do they get a predefined schedule?
Your Success Session calls are free to schedule on your terms!
In the Access portal in the app, you’ll find the available time slots for 1:1 calls with our Customer Success Managers.
While Access members are free to schedule 1:1 calls as and when they need them, we do ask you to be courteous and reasonable with your call requests and to not take advantage of Access so that we can accommodate all Access subscribers. So, please do not schedule a call for every day during a week or month period and no more than 1 call a day.
How long is each session?
Each session is 45 minutes in duration.
If we have admins who help us manage our Kajabi site, can they access these Sessions?
Yes, they can! Any admin in your Kajabi account can schedule a session via the scheduling page.
What are the weekly Hero Hub office hours and how do I access them?
Weekly Hero Hub office hours are a forum for you and other Kajabi Heroes to join our Customer Success Team to discuss strategy or ask any questions that are top of mind.
Hero Hub office hours will be hosted from 8 am to 12 pm and 1 pm to 5 pm Pacific Time.
Book a time to join the weekly Hero Hub office hours through your Account Settings on Kajabi. Learn more
How do I cancel my Kajabi Access subscription?
To downgrade or remove your Access subscription, please contact Kajabi Support. They will be able to assist you in making any plan-related changes.
If I cancel Kajabi Access, how does it affect my account? (what happens to my extra sites/pages/etc.)?
When you reach out to Support, they will confirm which content you wish to keep in your account if you exceed your plan quotas after downgrading.
Is there a 30-day money-back guarantee?
Yes! If you cancel your subscription within 30 days of your first payment, and you would like a refund, please contact support and we will happily issue you a refund.
How is Kajabi Access different from Kajabi Experts?
Kajabi Experts is a marketplace where Kajabi Heroes can connect with vetted third-party service providers to help them take the next step in their business.
Services offered include:
- Website design and setup
- Marketing and sales
- Admin support
- Content development
- Visual design and branding
- Business consulting
Learn how to create a project on Kajabi Experts.
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!
