Support

How to Get Help From Kajabi Live Agents

Learn how to reach out to the Kajabi Support team to help you with your technical questions about Kajabi. 


In this article:


When is chat support available?

Kajabi's chat hours vary depending on your Kajabi Subscription Plan.

Basic Kajabi Plan

If you are on the Basic Kajabi Plan, you have access to chat support during business days from 6am-5pm Pacific Time!

Chat support is not available outside regular business hours if you are on the Basic Kajabi Plan.

Please feel free to reach out to us by submitting a request if chat support is not available.

Looking for 24/7 chat support? Upgrade to a Growth or Pro plan in your Kajabi billing settings.

Growth or Pro Plan

If you are on the Growth or Pro Kajabi plan, you have access to 24/7 chat support!

Note:
Having trouble accessing your account? Click here to learn how to reset your password.

How to access chat support in Kajabi

  • Log into your Kajabi account.
  • Click Contact support on the bottom-left corner of the dashboard:
    Screenshot 2025-05-02 at 4.46.42 PM.png
  • Select Start Live Chat if available.
    Screenshot 2025-05-02 at 4.47.35 PM.png
  • Click New Conversation.
  • Enter your query in the text box. Please be specific.
  • Click the Send arrow.

Ask any question you'd like or simply let us know how we can help.

Note:
Keep in mind custom coding is not offered by Kajabi. If you are unfamiliar with custom coding and wish to apply it to your site, we recommend consulting professional assistance outside Kajabi.

How to access chat support from the Help Center

  • Log in to the help center.
  • If available, the chat button will appear on the bottom-right corner.
Note:
If you’re on the Kajabi Basic Plan, the “Chat with agent” button on the support form will only be active during Kajabi’s regular business hours of 6am-5pm PST.

And that’s how you can get help from Kajabi Live Agents! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!